Binary Tree Introduces 24x7x365 Live Help Desk Support Program

NEWARK, N.J., April 27 /PRNewswire/ -- Binary Tree, the market-leading provider of cross-platform messaging coexistence and migration solutions, announced today that it is rolling out a 24-hour live help desk support program to its customers.  The new Platinum Support Package includes 24-hour live support via telephone or email seven days a week, 365 days a year.  

"Rolling out 24-hour live help desk support demonstrates our commitment to helping our customers around the world ensure the success of their initiatives with our products," stated Steven Pivnik, CEO of Binary Tree.  "We have always been committed to providing the best support possible and we will continue to do so with the live 24-hour support program."

The Platinum Support Package with 24-hour support includes:

• Access to live support 24x7x365 via telephone or email    
• Direct extension access to an assigned and dedicated Binary Tree support member with supplemental support from other support members to complete the 24x7x365 support coverage (more details are provided on our website)  
• Up to 5 named contacts from the customer organization who can contact support  
• Immediate response and acknowledgment of issues  
• Appropriate escalation based on issue severity  
• Weekly Status Report of Open Support Incidents  
• Ability to troubleshoot with Binary Tree support over a screen sharing application
• Delivery of bug fixes, patches and workarounds    
• Delivery of software release upgrades for customers with up-to-date software licenses and software maintenance agreements  
• One free audit of the customer environment per year  

"I think Binary Tree's support team does a tremendous job," stated Bill Buhl, Domino Infrastructure and Windows Applications Administrator, Herman Miller, Inc.  "I have always received quick and thorough responses.  I've dealt with a wide variety of products and worked with large and small vendors on issues, and Binary Tree definitely ranks at the top in my opinion!"

Binary Tree also provides customers with a choice of Gold, Silver and Bronze support packages that have different configurations of features to fit the needs of a wide range of customers and business partners.  More information on Binary Tree's support programs can be found online at www.binarytree.com/Support.

ABOUT BINARY TREE

Binary Tree is the leading provider of cross-platform messaging migration and coexistence software.  Since 1993, Binary Tree and its business partners have helped over 4,000 customers around the world to migrate more than 15,000,000 users.  Binary Tree's CMT suite of software products provides for the analysis of, and the coexistence and migration between, enterprise messaging and collaboration environments based on Google Apps, IBM Lotus Notes and Domino, and Microsoft Exchange and SharePoint.  Binary Tree is represented by business partners worldwide who provide specialized services and a proven methodology for guiding customers through complex transitions.  Binary Tree is a Microsoft Gold Certified Partner, IBM Premier Business Partner and a Google Enterprise Partner.  Binary Tree is headquartered in the New York metropolitan area with representation and business partners worldwide.  For more information, please visit us online at www.binarytree.com.

Binary Tree is a trademark of Binary Tree, Inc.  All other trademarks are the trademarks or registered trademarks of their respective owners.

SOURCE Binary Tree