'Bells Are Ringing' - Your Calls are Our Business
NEW YORK, Nov. 19, 2010 /PRNewswire/ -- Business owners committed to providing the best customer service experience are turning back the clock and signing on with answering service providers in record numbers. After years of relying on voicemail communications, companies are realizing the importance of live operator customer support interaction. Technological advancements have enabled companies such as 1-800 We Answer to offer a complete suite of telephone, fax, pager, and voicemail services that can satisfy virtually any communications outsourcing requirement.
Rob Porter, President and owner of 1-800 We Answer Call Center, headquartered in New York City is quoted in a recent Wall Street Journal article publicizing a revival performance of "Bells Are Ringing", a musical comedy originally written in 1956 about an answering service operator.
"Originally answering services in New York were used by actors, but then actors started to get cell phones, and our technology was antiquated for their needs. We're moving away from the buggy-and-coal-mining idea of what an answering service is. You might think it's a dying business, but at the end of the day, we're social beings who like human contact."
Core to 1-800 We Answer's aspirations to be the best telecommunications company on the planet is the belief in providing business solutions and not just selling a product. Listening to customers' and potential clients' needs is foremost in designing unique scalable solutions. Developing successful business relationships demands trust, especially so in regards to outsourcing the lifeline to your business; telephone communications. Live operators undergo weeks of rigorous customer service training, learning protocols and studying privacy and confidentiality acts that govern the call center industry. Call center representatives are continually monitored for accuracy in message taking and supervisory management teams are on hand 24/7/365 to guarantee calls are answered in a polite and professional manner.
Answering Services have come along way from the days of "Bells Are Ringing." Once used by only actors and performers, entire companies ,government agencies and healthcare professionals depend on answering services to provide appointment setting, order taking and customer resolution services in a cost effective and time saving manner.
1-800 We Answer has positioned itself as a leader in the Answering Service industry, evidenced by revenue growth of 400% over the last five years achieved through acquisitions and increased service levels for existing and new clients. 1-800 We Answer is proud to serve the businesses and communities of Southern California and Massachusetts through its recent acquisitions of StarTel Answering Service of El Centro, California and Avetel Computer and Answering Service of Plymouth, Massachussetts.
Visit www.weanswer.com, 1-800 We Answer's informative website for detailed information on how to get started or call 1-800-348-0500 today and speak to a live customer service representative.
SOURCE 1-800 We Answer
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