Bank of the West Earns 2013 Greenwich Small Business and Middle Market Banking Excellence Awards in 11 Categories
Small Business and Middle Market Banking Clients Recognized the Bank and its Treasury Management Solutions for Excellence in Areas including Overall Satisfaction, Customer Service and Product Capabilities
SAN FRANCISCO, Feb. 5, 2014 /PRNewswire/ -- Bank of the West's small business and middle market banking clients have recognized the bank's product and service strengths, resulting in 11 Greenwich Excellence Awards for 2013 including six for excellence in Treasury Management. The national awards are given to banks that received a statistically significant proportion of "Excellent" ratings in each area.
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Bank of the West received the following 11 Greenwich Excellence Awards for 2013:
| Small Business Banking |
Middle Market Banking |
| National Winner: |
National Winner: |
| • Likelihood to Recommend |
• Overall Satisfaction |
| • Relationship Manager Capability |
• Investment Banking |
| • Treasury Management: |
• Treasury Management: |
| - Accuracy of Operations |
- Overall Satisfaction |
| - Customer Service |
- Product Capabilities |
| - Product Capabilities |
|
| Regional Winner: |
|
| • Overall Satisfaction (West) |
|
| • Treasury Management: |
|
| - Overall Satisfaction (West) |
|
"Trust, steadiness, superior service and an understanding of our clients' businesses are the hallmarks of the relationships we strive to build with our clients, and we are pleased to see those qualities underscored by our Greenwich Excellence ratings overall and for our Cash Management solutions," said Jean-Marc Torre, senior executive vice president and head of the bank's Commercial Banking Group. "This recognition from our clients is the highest honor we can receive, reaffirming how much they value our approach as a nimble, local bank backed by the global resources of our parent BNP Paribas."
Michelle Di Gangi, executive vice president and head of the bank's Small and Medium Enterprise Banking Division, added, "Our close partnerships with small business owners mean they know they can rely on us to help them meet the day-to-day challenges of running their business and to grow. These awards demonstrate that our team members are offering business owners the support they need and that we have the services and products that matter most to our clients."
Dan Nagy, who heads Bank of the West's Cash Management Division, explained: "We see ourselves as more than a cash management provider—we are consultants and problem-solvers focused on finding creative ways to address the unique business challenges faced by each of our clients. Our strong Greenwich Excellence rankings reflect our culture of putting our clients first and our goal of setting a standard of excellence for treasury solutions and service."
About Bank of the West Small Business and Middle Market Banking
Bank of the West provides full relationship banking to help businesses grow and succeed. Focused on and inspired by its clients, the bank uses an integrated approach to business and commercial banking that combines local expertise with the international capabilities of a global bank. Bank of the West delivers a full range of credit, deposit, cash management, equipment finance, capital markets and global trade services to help businesses achieve their goals. The bank's innovative approach to cash management gives businesses of all sizes access to convenient, reliable and secure treasury solutions supported by a team of highly trained consultants.
About Greenwich Associates Small Business and Middle Market Banking Excellence Awards
Greenwich Excellence Awards are determined by banks' performance in Greenwich Associates annual research studies. In the firm's U.S. Middle Market Banking Research Study, decision makers from nearly 14,000 businesses with $10-500 million in annual sales name the banks they use and rate them in more than 10 banking and treasury management categories. For the small business market, decision makers from the nearly 17,000 businesses with $1-10 million in annual sales name the banks they use and rate them in more than 10 banking and treasury management categories as part of the Greenwich Associates U.S. Small Business Banking Study. Recognition in both studies is based on statistical differentiation at a 95% confidence level.
About Bank of the West
Founded in 1874, $65 billion-asset Bank of the West (www.bankofthewest.com), Member FDIC and Equal Housing Lender, offers a wide range of personal, commercial, wealth management and international banking services. The bank operates more than 600 retail and commercial banking locations in 19 Western and Midwestern states. Bank of the West is a subsidiary of BNP Paribas, which has a presence in 80 countries with nearly 200,000 employees.
SOURCE Bank of the West
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