Banco Davivienda Selects Diebold Integrated Services® for ATM Outsourcing Agreement

BOGOTA, Colombia, Jan. 18, 2011 /PRNewswire/ -- Banco Davivienda, Colombia's third largest bank by assets, has adopted a seven-year automated teller machine (ATM) outsourcing agreement with Diebold, Incorporated (NYSE: DBD). Davivienda chose Diebold Integrated Services® to improve the productivity of its ATM network and to provide advanced technology and innovation to its customers.  Among the bank's priorities is to offer its customers enhanced functionality, security and a unique customer experience.

(Logo: http://photos.prnewswire.com/prnh/20080725/DIEBOLDLOGO )

Davivienda highlighted three critical factors that led to its decision:

• First, is the bank's goal to enhance the consumer's ATM experience, which will facilitate the customer's ease of use and interactivity with the terminal;
• Secondly, having a single vendor for its ATM network provides the ability to make immediate changes to the bank's self-service channel quickly and efficiently; and
• Thirdly, the network management solution will help increase terminal uptime, providing consumer convenience.

According to Orlando Duran, vice president, operations, Davivienda, the bank is focused on efficiency, security and service levels, which led it to create alliances with the best players in the industry to deliver the best services to their customers.

"We chose Diebold because of its leasing model as it gave us the opportunity to act very quickly and start the project immediately," Duran said.

The outsourcing agreement includes: installation of approximately 1,260 ATMs, Agilis® software, and remote management and maintenance services for the bank's entire ATM fleet. Of the bank's network of nearly 1,400 ATMs, approximately 1,260 Diebold Opteva® ATMs have been deployed under the agreement to date. In addition to the outsourcing agreement, Davivienda has also selected Diebold to provide security solutions for its ATM network.

"The process was easy, and the benefits can be seen today," Duran said. "The project was set up very quickly.  At first, we were installing 60 machines per month and we increased our installations to 100 terminals per month. This agreement allows us to be innovative, have other features that the ATMs do not currently have, such as marketing campaigns and surveys. It has also allowed us to make quick decisions."

"Our recent outsourcing agreement with Banco Davivienda is a great testament of Diebold's commitment to financial institutions in Colombia, and of the solutions our integrated services capabilities offer," said Juan Jose Sanchez, vice president and general manager, Diebold South America region.  "We are proud to partner with Davivienda and satisfy its requirements by providing a customized solution in a cost-effective manner."

Diebold Integrated Services is ranked among the best in the industry for outsourcing excellence. The company has been recognized by the International Association of Outsourcing Professionals® (IAOP) for four consecutive years, achieving placement on the organization's Global Outsourcing 100®.

"Diebold is excited to see the growth of integrated services opportunities within the financial self-service industry flourish within the Latin America region," said Mike Mateo, vice president and managing director, Diebold Latin America division.  "We look forward to leveraging these opportunities to help financial institutions increase operational efficiencies and strengthening security while enhancing the consumer experience. We are committed to providing the most innovative solutions throughout the Latin America region and the globe."  

About Davivienda

Banco Davivienda S.A. is a financial institution and banking services provider, individual and family-oriented, specializing in promoting savings and housing finance. It seeks leadership within the financial industry through brand image, profitability and market share, based on innovation, more efficient operations and delivering quality products to its customers.  It has a team of motivated and trained staff, who enjoys a pleasant working environment and is supported by modern, efficient physical and technological resources.  Davivienda as part of Grupo Bolivar, cooperates and shares skills and business' with the other companies that comprise it, to achieve synergy in the overall performance.

About Diebold

Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com.

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SOURCE Diebold, Incorporated