Attensity and Capgemini to Host Social Media Management Webinar

What:

"Looking at Social Media Through the Prism of the Customer Lifecycle" is a complimentary webinar from Attensity with partner Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services. As part of Attensity's monthly series of complimentary online events, this webinar will focus on how social media is creating a global network of real-time relationships with companies and fueling the need to hear, understand and respond to social customer feedback.

When:

11:00 am PST / 2:00 pm EST, Thursday, December 15, 2011

Who:

Paul Cole, vice president of BPO Customer Operations at Capgemini, will examine how using an integrated set of technologies offers companies the ability to hear and understand what their customers are saying, and then analyze and respond in a fast, efficient and scalable manner.

Why:

Attendees will learn how the latest developments in social media analytics and engagement throughout the customer lifecycle enable companies to:

• Acquire new customers by increasing awareness in social media at a fraction of the cost

• Develop customers through higher satisfaction, resulting in more engaged customers that average 33 points higher on Net Promoter Scores

• Retain customers through stronger interactions in social media that generate loyalty and convert detractors into advocates

How:

Register for free online at: http://www2.attensity.com/capgeminiwebinar