AT&T BusinessDirect Premier Rises to the Top With Simple Navigation, Intuitive Use, and Strong Billing Tool
AT&T's Online Business Portal is recognized by Compass Intelligence for User-Friendly Functionality and Design
DALLAS, Aug. 8, 2011 /PRNewswire/ -- When it comes to billing and managing corporate accounts, the last thing users want to deal with is the hassle of navigating through a complicated and faulty web site. Simple, straightforward, intuitive online portals can provide a single touch point to access and manage information— without adding time and frustration. Today, AT&T* announced that AT&T BusinessDirect Premier was recognized as the top Corporate Responsibility User (CRU) portal by Compass Intelligence for straightforward navigation, easy access to information, and a superior billing tool.
"Of the three vendors looked at, once again AT&T would be ranked number one," cites the Compass Intelligence Mobility Portal Assessment report(1). "With the simple navigation and ability to access almost every feature from within the Home Screen, this saves a lot of frustration from the users view. With a seamless link to the AT&T premier store, handsets and rate discount plans are available instantly. None of the other vendors offer this sort of fully functional experience."
The report(1) continues to characterize the strengths of AT&T BusinessDirect Premier Portal:
- A customizable home screen - A customizable home screen is a huge strength for AT&T as users only want to view the information they are logging in to access. With the ability to hide certain feature boxes at the start, and to customize the Shortcuts navigation, AT&T has the top spot for this.
- Strong billing tool - The billing tool gives access to a lot of the billing information on one screen. It includes payment options, bill comparisons and billing reports which simplifies navigation and saves time.
- Detailed device information - Fully detailed information is available when looking at devices activated on the account with everything available on one screen; talk plans, extra features, access.
Enhancements to AT&T BusinessDirect Premier
"We understand that our customers want to be able handle their transactions electronically — and that they want to do so from an intuitive and user-friendly portal," said Robert Sloan, Vice President of eSales and Services at AT&T. "AT&T BusinessDirect Premier was designed so that we can provide the best online customer experience possible."
Each month, the AT&T BusinessDirect Portfolio handles over 4.5 million customer transactions from users across 90 countries. AT&T is constantly looking for new ways to enrich the AT&T BusinessDirect Premier portal to help these businesses improve productivity, increase the speed and accuracy of network transactions, optimize network resources and reduce operating costs. For example:
- In February, pre-ordering capabilities were added to provide customer shopping with a better shopping experience, where they could easily see product availability.
- In April, a feature was added so after signing-in, customers would receive a simplified message informing them of upgrade eligibility.
- In June, enhancements were rolled out to help customers analyze and understand bills and to them to register and manage a 3G MicroCell device from a mobile device.
To learn more about how AT&T is helping businesses focus on business, visit AT&T Enterprise Business Customer Center.
(1) Compass Intelligence, "Mobility Portal Assessment," August 5, 2011.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
About AT&T
AT&T Inc. (NYSE: T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.
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SOURCE AT&T Inc.
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