Atento Recognized at the 2015 CRC Gold Awards in Spain
- Atento was recognized with two CRC Gold awards for Best Outsourcer in People Management and Best BPO Operation for its service provided to Samsung
- CRC Gold is the leading CRM/BPO industry award in Spain
MADRID, Oct. 12, 2015 /PRNewswire/ -- Atento (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services worldwide, has received two awards at the 16th edition of the CRC Gold Awards, which recognizes excellence in the Customer Relationship Management/Business Process Outsourcing (CRM/BPO) industry in Spain. The Company received awards for the Best Outsourcer in People Management and the Best Business Process Outsourcing Operation for the services provided to its client, Samsung.
"We are very proud with the recognition received at this edition of the CRC Gold Awards. The award for People Management highlights our deeply committed and talented team in the sector and, thanks to them, Atento can offer a differentiated customer experience that has been the basis of our commercial successes over the past year," said Jose Maria Perez Melber, General Director at Atento for Spain and the EMEA Region.
The Best Business Process Operation Award recognizes Atento's leadership in offering high value-added solutions adapted to the needs of our clients and their consumers. In the case of Samsung, Atento provides an innovative customer relationship management service using a multichannel platform that comprises everything from telephone services to social networks. Samsung has been a customer of Atento Spain since 2013, when Atento started to provide its Back Office service for Spain and Portugal. Atento is currently responsible for managing Samsung's CRM operations for individual customers, large retail outlets, businesses and SMEs via telephone, email, web and social networks.
"Atento's ability to repeatedly be recognized for people management results from our ability to create efficient HR processes, guarantee excellent team performance, and demonstrate actions that will motivate our professionals to always give their best. This combination has a direct impact on improving end customer satisfaction, the essential component of our business," commented Rosario Laso, HR Director at Atento for Spain and EMEA.
The CRC Gold awards have established their position as the benchmark awards in the CRM/BPO sector in Spain, and are organized by the Spanish Association of Customer Relationship Experts (AEERC), IFAES, and the consulting firm Izo System.
Over the last year, Atento Spain has received other leading awards including the 2015 European Customer Service Leadership Award from Frost & Sullivan and the 2015 Top Employer in Spain. Atento has also been recognized as one of the best places to work in Spain by Great Place to Work in 2011, 2012, 2013 and 2014.
About Atento
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top three providers globally, based on revenues. Atento is also a leading provider for U.S.-based companies nearshoring CRM/BPO services to Latin America. Since 1999, the Company has developed its business model in 14 countries where it employs more than 160,000 people. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, media and technology, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). For more information visit www.atento.com
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SOURCE Atento S.A.
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