Annual FUSION Event to Introduce Five New Keynote Speakers for November Event in New Orleans

COLORADO SPRINGS, Colo., March 31, 2015 /PRNewswire/ -- HDI and itSMF USA, two leaders in the world of service management, today announced the return of their annual FUSION Conference & Expo. The event serves to provide attendees with an educational experience facilitated by only the most respected minds in the service management industry. 1,600 of the industry's top professionals are expected at the four-day event. FUSION 15 will take place November 1-4, at the Hyatt Regency in New Orleans. For more information and to register, visit ServiceManagementFUSION.com.

This year's program is set to feature five inspirational keynotes and more than eighty sessions organized into nine content specific tracks. For those interested in maximizing their conference experience, twelve pre-conference workshops covering everything from KCS to problem management to service catalogs are available beginning Friday, October 30. FUSION 15 also boasts nonstop networking opportunities, including an Expo Hall featuring nearly 60 industry-specific booths where attendees can learn about the best and newest technologies, ideas, systems, and methodologies.

"In joining forces with HDI to host this prestigious event, we are truly able to offer a one-of-a-kind experience," adds Jack Probst, President of itSMF USA. "Attendees learn the benefits and challenges associated with using ITSM when implementing and managing diverse IT services including virtualization, the cloud, mobility, security, SaaS, and more."

The FUSION 15 keynote lineup includes:

• Daniel Pink - Best-Selling Author, Host and Co-Executive Producer of the National Geographic Channel's "Crowd Control"
• Dr. Sean Stephenson - Psychotherapist, Inspirational Speaker, and Author
• Robert Tucker - President & Founder, The Innovation Resource
• Jeanne Robertson - American Humorist
• Shep Hyken - Customer Experience Expert and Chief Amazement Officer, Shepard Presentations

View the entire keynote lineup here: http://www.servicemanagementfusion.com/conference/keynotes.aspx

"This is our fifth year partnering with itSMF USA on the FUSION Conference & Expo, dedicating quality content targeted towards all roles within the customer management space," says Michelle Frilow, HDI's Director of Events and Conferences. "We're excited to be part of the premier event dedicated to providing service management professionals the unbiased information they need to thrive as new technologies continue to transform the industry."

To view the full conference schedule, please visit: http://www.servicemanagementfusion.com/conference/schedule.aspx

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. 

About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the IT service management profession. Learn more at www.itsmfusa.org.

Contact: 
Kimberly Samra
HDI PR
[email protected]

Photo - http://photos.prnewswire.com/prnh/20150330/195458

SOURCE HDI

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