Announcing IT Service Management Accelerators

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Apr 13, 2012, 07:00 ET

TORONTO, April 13, 2012 /PRNewswire/ -- Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing the immediate availability of its ITOptimizer Service Management Accelerators.

Our ITSM accelerators take our most demanded services and package them into a suite of four "easy to digest" and affordable offerings. The intent is to provide services that can Jumpstart an ITSM program while being respectful of an organization's time and money.

These highly prescriptive offerings, priced at the equivalent of one person-week of consulting, are delivered over the Internet using our ITOptimizer SaaS product and other modern collaborations tools. Client's save the travel expenses and have the flexibility to schedule the delivery to fit into their busy schedule - up to six elapsed weeks.

The Service Offerings include:

Snapshot - a quick assessment of your ITSM program and up to 5 ITIL® processes
Blueprint - accelerate the design, documentation and implementation of a single ITIL® based process
Verify - maximize Service Management ROI through the establishment of an effective ITSM governance program
Mentor - get expert ITSM help when you need it and on your schedule

Each of these offerings starts with an initial planning session and is delivered through a combination of "virtual" interviews, meetings and workshops. There is a detailed project plan that clearly spells out customer involvement and our deliverables. Satisfaction is guaranteed or you don't pay.

"IT organizations are juggling a lot of demands these days. They know ITSM is important but they are looking for an approach that fits into their timeline and budget, not that of the consulting companies," says David Mainville CEO and Co-founder of Consulting-Portal. "While not a fit for every organization, these service accelerators are the right approach for a company with limited resources and a desire to get things done quickly."

Whether you are just beginning your ITSM journey, are looking to implement a new ITSM tool, or are a mature organization looking to improve your processes, our ITSM Service Accelerators provide exceptional value. When combined with the ITOptimizer, our Business Process Management software, these services are the most affordable and effective way to bring the benefits of IT Service Management to your organization.

About ITOptimizer

ITOptimizer is Business Process Management (BPM) software delivered as Software as a Service. ITOptimizer includes 4 powerful "do-it-yourself" modules. The assessment module allows you to assess the maturity of your IT and business processes. The process modeler allows you to design and document both ITSM processes and Business processes. The governance module allows you to monitor process compliance through the assignment of tasks and the collection of evidence of compliance. The education module provides access to a curriculum of FREE ITSM courses. ITOptimizer is loaded with ITIL® and COBIT® process templates to help you get started. Learn more at www.itoptimizer.com/demo

About Consulting-Portal

Founded in 1999, Consulting-Portal provides ITSM consulting, ITIL® consulting and ITIL® education services. We are also the authors of the ITOptimizer BPM software. Our comprehensive suite of services includes ITSM Assessments, ITSM roadmaps, ITIL® Process Design, ITSM Tool Selection and ITSM tool implementation. We also provide ITIL® Foundations and ITIL® Intermediate courses either onsite at your location or virtually through the Internet. Consulting-Portal has offices in Atlanta, Georgia and Toronto, Ontario.

SOURCE Consulting-Portal