American Home Shield Awards Nearly $1 million to Contractors for Delivering Quality Service to Customers

MEMPHIS, Tenn., March 7, 2011 /PRNewswire/ -- After six months of rigorous competition, American Home Shield, a leading national provider of home warranties, announced today the outstanding performers and award recipients in its 2010 Contractor Quality Bonus program. The program, which ranked contractors from across the country according to customer feedback received from July to December, represents an unprecedented effort in the home warranty industry to reward contractors for providing quality customer service.

With more than 11,000 contractors in the American Home Shield network, the following top-quality performers in six trade categories earned $25,000 bonuses:

• All Appliance Inc. (California)
• Brewer Electric (California)
• Quality Garage Doors (Nevada)
• W F Reid Jr. Heating & A/C Contractor (West Virginia)
• Jaime Avellino Plumbing (Tennessee)
• Mike Matthews Pool & Spa Service (Tennessee)

In addition, 176 contractors from across the nation earned quality bonuses ranging from $2,500 - $15,000, based on customer feedback during the six month period and the amount of work completed for American Home Shield during 2010. A full list of these award winners can be viewed online at AHSBigScore.com.  

"Based on their first-hand experience, our customers overwhelmingly told us that they would recommend these contractors to their friends or family," said Dave Crawford, president of American Home Shield. "That's an incredible testimony to the quality of their experience and the quality of work provided by our contractors."

While the program may be relatively new, Crawford says the company's commitment to quality is not. "Quality has been an important part of American Home Shield since we founded the home warranty industry 40 years ago," he said, "and this bonus program reinforces the value we place on providing each customer with a top-quality experience."

Given the success of this year's program, the company recently announced it will expand the initiative in 2011 to span the full calendar year.

For details on how American Home Shield home warranties help protect homeowners from unexpected repair costs or to purchase a home warranty, visit www.ahs.com.

About American Home Shield

American Home Shield helped found the home warranty industry in 1971 and remains an industry leader, servicing 1.4 million customers across 49 states. The Memphis-based company operates three customer service centers, employs over 1,700 employees and has a national contractor network made up of over 11,000 approved, independently insured home-service contractors. American Home Shield is part of the ServiceMaster family of brands, one of the world's largest and most versatile service networks. The company's brands include TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a network of more than 5,100 company-owned and franchise locations, Memphis-based ServiceMaster is one of the world's largest residential and commercial service networks.  The company's high profile brands are TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 27,000 corporate employees and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8.5 million customers every year and holds market-leading positions in residential and commercial lawn care and landscape maintenance, termite and pest control, home service contracts, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to www.servicemaster.com or http://twitter.com/ServiceMaster for more information about ServiceMaster.

SOURCE American Home Shield