Amdocs Receives Highest Possible Rating for Overall Performance in OSS from Leading Analyst Firm

ST. LOUIS, March 9 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it received the highest possible rating of "Very Strong" in Gartner's operational support systems (OSS) vendor evaluation for overall performance. This was reported in the Gartner(1) Dataquest report published in January 2010 titled, "Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009."

The report aims to offer guidance to providers on strategic OSS vendor sourcing, with vendors scored for seven standard criteria: market understanding; offering strategy; offered products and services; geographic strategy and offering strategy; sales strategy; market responsiveness and track record and overall viability. The overall score is based on the scores for the different criteria.

"Amdocs offers a proven and scalable solution that enables service providers to rationalize, consolidate and transform their OSS with high levels of functionality 'off the shelf.' As a result, service providers can quickly realize return on investment and meet cost and business growth goals," said Seth Nesbitt, vice president of product marketing at Amdocs. "Amdocs' OSS capabilities enable service providers to introduce and fulfill new services quickly, solve service problems as they arise and optimize the use of network assets to keep costs down, all the while delivering a differentiated customer experience."

Amdocs OSS is part of the Amdocs CES 8 portfolio -- the industry's most comprehensive portfolio of customer experience systems (CES) spanning BSS, operational support systems (OSS) and network-connected service delivery platforms (SDP). Amdocs delivers a complete and integrated OSS suite, supporting planning, fulfillment and assurance from a common core of shared service and resource management data. Amdocs OSS 8 is built to support any service, any technology and any line of business (fixed, mobile, broadband cable). Its standards-compliant architecture enables co-existence with existing operational systems while Amdocs' domain knowledge and deployment experience ensures the effective management of OSS projects. Amdocs has been involved in OSS projects around the world. Notable customers include major service providers in North America, Virgin Media (UK), KPN (Netherlands), ICE (Costa Rica) and Telstra (Australia).

In addition, Amdocs received the highest possible rating of "Very Strong" for overall performance in Gartner's business support systems (BSS) vendor evaluation. This was reported in the Gartner(2) Dataquest report published in December 2009 titled, "Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009."

About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and our Form 6-K for the first quarter of fiscal 2010 filed on February 8, 2010.

SOURCE Amdocs

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