Amdocs Enters Into Five-Year Managed Services Contract for Business and Operational Support Systems (B/OSS) with U.S. Cellular
Service provider expands Amdocs relationship with applications, billing operations and infrastructure support services contract, including Order-to-Activation
ST. LOUIS, Jan. 27, 2015 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that U.S. Cellular, the fifth largest wireless carrier in the United States, has entered into an agreement with Amdocs to manage the operations of a range of its business and operational support systems (B/OSS). The five-year agreement covers key B/OSS areas including service activation, customer care and retail interaction, as well as billing for both business and retail customers.
Amdocs will provide 24/7 system support including tier 2 services and application support. Amdocs will also manage U.S. Cellular's billing operations for both pre- and postpaid customers, spanning 3G and 4G (LTE) networks in some 100 markets in North America.
"This agreement with Amdocs is expected to provide us with improved operating efficiencies as well as enhanced system support capabilities that further enable our goal of delivering a superior customer experience," said John Cregier, vice president of information technology at U.S. Cellular.
"This new agreement demonstrates our ability to deliver greater value to U.S. Cellular by assuming responsibility for managing and maintaining their B/OSS systems," said Eric Updyke, group president of systems integration and operations at Amdocs. "Having Amdocs manage these mission-critical applications in production, in addition to the development and testing services that Amdocs has been providing to U.S. Cellular to enable new business functionality, will help U.S. Cellular to extract the maximum value from their B/OSS systems in support of their customer-centric strategy."
Today's announcement comes four years after Amdocs announced that U.S. Cellular had selected the Amdocs CES product suite to transform its business. Amdocs has been delivering managed services to service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed services model.
Supporting Resources
- Learn more about the Amdocs CES portfolio and Amdocs Services, including Amdocs Order-to-Activation
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About U.S. Cellular
U.S. Cellular provides its customers with unmatched benefits and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by its high-speed network. Currently, more than 93 percent of customers have access to 4G LTE speeds. U.S. Cellular was named a J.D. Power and Associates Customer Champion in 2014 for the third time in four years. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014.
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