Amdocs Enterprise Payment Processing Enables MetroPCS to Improve Customer Experience via Optimizing Electronic Payment Options

In multi-year agreement, Amdocs provides private cloud-based online payments solution to improve customer experience while reducing operational costs for T-Mobile's MetroPCS brand

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Amdocs

Jun 03, 2014, 06:00 ET

ST. LOUIS, June 3, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that MetroPCS®, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution, which has already been deployed and achieving strong results, is part of a strategic multi-year agreement to enable MetroPCS to enhance and optimize its customers' electronic payment options, while reducing the operational costs associated with customer payments.

MetroPCS is using Amdocs Enterprise Payment Processing solution, a multi-channel payment gateway service, to offer its customers electronic payment options across all channels including Interactive Voice Response (IVR), web portal, SMS or through an agent in the contact center. The solution also enables "smart tender steering" which processes payments using the most cost-effective transactional method to minimize transaction fees and maximize revenue. The private cloud-based solution is run from an Amdocs managed services data center and interfaces with multiple banks and other financial institutions, as well as contact center services.

"Service providers are eager to exploit the full potential of mobile payments their customers are demanding, but are concerned about the challenges such as transaction fees impacting their bottom line, or customers not understanding how to correctly make a payment," said Eric Updyke, president of the North America region at Amdocs. "Our Enterprise Payment Processing solution, deployed quickly at MetroPCS, allows MetroPCS to meet these challenges with a single, secure, private cloud-based payments processing solution managed by Amdocs. Not only will this provide greater convenience for customers, it will keep operational and transaction costs under control, while also allowing for flexibility as the electronic payments space continues to evolve rapidly."

"With our high degree of focus on customer satisfaction, we are always looking for opportunities to eliminate unnecessary pain points for our customers," said Gary King, chief information officer, technology at T-Mobile. "We are thrilled to continue our long-standing relationship with Amdocs by introducing this new solution which creates a shorter, simpler electronic payment process."

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About Amdocs

For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 22,000 employees serve customers in over 80 countries.

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For more information, visit Amdocs at www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11 and May 15, 2014.

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