Alpine Access' Success Creates U.S. Jobs

DENVER, Sept. 14 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced its business results for the second quarter of 2010. The company ended the quarter with 20% revenue growth and signed three new enterprise clients in previously untapped markets. Based on these new signings and ongoing expansion plans with the company's other Fortune 500 accounts, Alpine Access anticipates full-year revenue growth of 40%. To support the additional market demand for its virtual contact center services, the company also announced a nationwide recruiting campaign with plans to hire 3,000 new employees by the end of the year.

This latest growth announcement from Alpine Access stands in stark contrast to the broader brick-and-mortar call center industry, which continues to contract at a 6-8% annual rate. The company's most recent customer wins are further proof of the mainstream acceptance of virtual call centers. Alpine Access' new clients include a Fortune 50 technology company, a Fortune 1000 leisure and hospitality provider, and a publicly-traded financial services company.

"From boardrooms to the C-suite to frontline managers, executives at all levels are recognizing the significant economic benefit of outsourcing their contact center operations to Alpine Access," said Christopher M. Carrington, President and CEO of Alpine Access. "By leveraging our industry-leading virtual processes and our 100% domestic talent pool of at-home professionals, our clients enhance their brand reputation while cost-effectively improving their ability to acquire, serve and retain more customers."

Alpine Access' strong financial footing has allowed the company to continue to invest in the people and cutting-edge processes necessary to accommodate an influx of new customer contracts and existing program expansions. In a sign that corporations are increasingly handling complex interactions onshore and at-home, Alpine Access' new hires will support programs such as advanced technical support, sales, inbound collections, and high value account management. The virtual nature of Alpine Access' business model makes this hiring plan possible by eliminating geographical hiring boundaries and allowing it to hire the most qualified professionals from across the entire country.

About Alpine Access

Alpine Access pioneered the virtual, employee-based, contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Known for innovation, operational efficiency and results, Alpine Access has employees in over 1,300 U.S. cities and offers a full suite of services, including outsourcing, consulting, recruiting and training. Alpine Access' client base represents more than ten of the Fortune 100 companies in the communications, technology, financial services, retail, and travel industries. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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Chris Carrington

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SOURCE Alpine Access

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