Alpine Access Reaffirms Ranking as North America's Fastest-Growing Contact Center

DENVER, Nov. 16, 2011 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced its results for the first three quarters of 2011.  Year-to-date through September, revenue grew 75% over the same prior-year period.  The company has now achieved 18 consecutive quarters of double-digit revenue growth, and four straight quarters with growth in excess of 75%.  Based on press reports and publicly-available data from other companies in the industry, Alpine Access' unmatched results make it the fastest-growing contact center of its size in North America.

"During the quarter, we saw tremendous traction across all of our virtual workforce solutions and services," said Christopher M. Carrington, President and CEO of Alpine Access.  "We welcomed several market-leading organizations to our growing client roster, expanded the scope of service with many of our multi-year relationships, and successfully deployed recent innovations such as our best-in-class cloud-based talent management platform.  Taken together, 2011 is shaping up to be the Company's best year on record, a clear testament to the power of our 100% virtual model and the transformative business results that our clients experience because of it."

Leading enterprises continue to migrate their service delivery away from offshore and onshore brick-and-mortar facilities as they rapidly embrace Alpine Access' innovative work-at-home solution and value proposition. Benefiting from this continued 'homeshoring' trend during the quarter, Alpine Access captured additional market share with a number of key new business wins, existing client expansions, and service line extensions. Highlights and achievements from Q3 include:

• Awarded a multi-million dollar contract to provide account management and revenue generation services for a Fortune 100 financial services institution;
• Signed a new multi-year customer service contract with one of the nation's largest and fastest-growing retailers of health and beauty products;
• Expanded its existing relationship with one of Canada's largest communications companies to include smartphone and wireless device hardware tech support;
• Signed multiple SaaS-based talent development platform deployments and consulting engagements for several Fortune 500 organizations, including a top ten bank and credit card issuer and one of the nation's largest media and entertainment companies; and,
• Recognized for the fifth consecutive year, and seventh overall, as one of America's fastest-growing companies by the Inc. 5000.

"Alpine Access' sustained growth and momentum demonstrates the growing trend of the at-home model as a preferred delivery model for outsourced customer care services," commented Melissa Stevenson, Research Analyst for Worldwide Contact Center Services with market research firm IDC.  "Our research has shown a strong move by enterprises to embrace hosted or cloud-based contact center solutions, and the cost benefits, scalability and flexibility of the at-home agent model squarely align with this trend."

About Alpine Access

Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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SOURCE Alpine Access

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