AllClear ID Positioned as a Leader in Independent Research Firm's Customer Data Breach Notification and Response Services Report
AUSTIN, Texas, Sept. 16, 2015 /PRNewswire/ -- AllClear ID, the leader in the B2B customer security market, today announced it was recognized as a "Leader" in The Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015 report by Forrester Research, Inc. AllClear ID was one of six companies invited to participate in the report.
AllClear ID is recognized as a "Leader" by Forrester based on the combination of its current offering, strategy, and market presence. The report's takeaway for AllClear ID is that the company "specializes and innovates in customer breach notification and response."
According to the Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015 report, "To succeed in today's competitive environment, firms must be customer-obsessed and focus their strategy and budget on the technologies, systems, and processes that win, serve, and retain customers. Firms that deliver a better customer experience typically see higher revenue growth. S&R pros must also consider how security impacts customer experience. In the age of the customer, an incident response plan is not complete unless it includes considerations for customer-facing breach notification and response."
The real test of an incident response plan comes with a breach: an unpredictable event with an immense and relentless demand on resources. The most impactful decision a business can make right now is reserving capacity to meet the demand driven by a breach with speed and quality. AllClear ID offers the first and only program to reserve capacity and ensures that resources are trained and ready to respond in a guaranteed timeframe. This focus on scale and quality translates into a great customer experience, reflected in a 97% customer satisfaction rating for AllClear ID. In addition, companies that prepare with AllClear ID receive an added benefit of significant cost savings when they experience a breach.
"Our focus on customer service, enabled by our unique ability to provide capacity with speed and quality, sets the industry benchmark for data breach response," said Bo Holland, CEO of AllClear ID. "Our approach always puts the customer first. In our experience, customers can forgive a breach if the response is handled properly, and public perception can be managed if you respond well and in a timely manner. But being ready to respond effectively takes planning. Unfortunately, we find that businesses' customer-facing incident response plan is the least mature. This is a huge oversight when a company's sales and brand live and die with your customers. We believe our ranking as a 'Leader' in the Forrester Wave supports our customer-centric vision."
AllClear ID is the leader in customer security and provides data breach response services, advisory services, and response capacity to business that need to notify, support and protect people affected by a data breach. As an industry leader with over ten years of experience in customer security, AllClear ID has helped thousands of businesses prepare for, respond to, and recover from data breaches. They successfully managed three of the four largest and most complex breach responses in history.
For more information on AllClear ID's solutions, visit www.allclearid.com/business.
The Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015 report is available to Forrester subscribers or for purchase at the following link: https://www.forrester.com/The+Forrester+Wave+Customer+Data+Breach+Notification+And+Response+Services+Q3+2015/fulltext/-/E-RES117434?al=0
About AllClear ID
AllClear ID provides comprehensive breach response services to businesses that aim to protect their greatest asset: customers. With ten years of experience helping thousands of businesses prepare, respond and recover from the most destructive, complex breaches in history, AllClear ID is recognized today for its expertise, customer service, and innovative solutions. Learn more: www.allclearid.com/business
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SOURCE AllClear ID
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