ALICE Connects Guests, Hotel Operations at San Diego's Paradise Point, A Destination Hotel

NEW YORK, June 6, 2016 /PRNewswire/ -- ALICE, a SaaS platform that completely connects a guest with her hotel, and connects all service departments within a hotel, announced that it will bring its full suite of solutions to the 462-room Paradise Point Resort & Spa in San Diego. The partnership illustrates how hotels can realize significant cost savings and increase guest satisfaction via a single operations platform, whether the property is an intimate urban boutique hotel, or full-service resort. ALICE GUEST– implemented at Paradise Point through a two-way integration with Amadeus' Hotel Service Optimization Solution, known as HotSOS – successfully offers guest the "end-to-end" superior and efficient service, seamlessly.

"We are very happy to announce our partnership with Paradise Point, a full-service Destination Hotel, which offers unique guest experiences and a complete range of services and amenities," said Alex Shashou, ALICE's Co-Founder and President.

"In today's marketplace, hotels are challenged not only to meet heightened service levels demanded by guests, as made available through the latest mobile-enabled technology; but also to keep costs under control in the face of pressures from distribution and lodging alternatives that cut into a hotel's bottom line.  At ALICE, we have created the first comprehensive platform that both enhances the guest experience and connects all points within the hotel to simplify hotel operations and make them more cost-effective. We are pleased to roll out that solution at Paradise Point."

ALICE offers a multi-tiered suite of solutions for hotels:

• ALICE SUITE – an end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another – fully incorporating all of the individual ALICE solutions listed below.
• ALICE STAFF – Easy to use software that connects housekeeping and maintenance teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.
• ALICE CONCIERGE – an app that connects the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests – and saving the concierge time and effort in meeting those requests.
• ALICE GUEST – innovative guest facing Mobile, Web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property - including ordering services, real-time chat, and upselling.

ALICE's solutions are in place in dozens of distinctive hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.

Paradise Point utilizes the ALICE GUEST & ALICE CONCIERGE solution, providing excellent guest experience and hotel operations management on a single platform.

Ellie Wei at Paradise Point said, "ALICE provides a solution that is not only cost saving but also satisfaction driven to our guests and staff. We are excited about this partnership."

"Paradise Point is a uniquely integrated island resort, which provides guests with an unparalleled diversity of accommodation, dining and spa options, and activities. Integrated through our HotSOS system, ALICE has provided a comprehensive and easy to use solution to our operations and guest engagement needs, in one place." 

ALICE is available as a stand-alone solution, and is also fully integratable with PMS, POS, and all other third party management systems.

For more information, visit info.aliceapp.com.

About ALICE

ALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective. Called ALICE SUITE, the platform allows hotels to connect guests, staff and hotel operations teams quickly and easily, via an easy to use and integrate suite of Mobile, Web and SMS tools.

ALICE was founded in 2014, and received a $9.5million Series A investment from Expedia in 2015. It is gaining rapid traction in its mission to help hotel operators and owners leverage innovative technology to create happier guests, and more efficient and effective operations teams. Its products are in place at dozens of branded and boutique hotels across the country.

About Paradise Point Resort, A Destination Hotel

Paradise Point, A Destination Hotel, is a 462-room bungalow-style resort set on Mission Bay in the heart of San Diego. Established in 1962 by famous Hollywood Director Jack Skirball, this 44-acre island getaway features over one-mile of beach encircling the resort, five swimming pools, tranquil lagoons, and lush tropical gardens. Among the resort's various amenities are a luxurious island-themed spa, an 18-hole putting golf course, private marina, beach bonfire pits, and five dining venues including two waterfront restaurants. Secluded yet centrally located, Paradise Point is next door to SeaWorld and just minutes from the airport, downtown San Diego, and top attractions like Old Town, Balboa Park and the San Diego Zoo. For more information, visit www.ParadisePoint.com, like Paradise Point on Facebook, or follow @ParadisePointSD on Twitter and Instagram.

About Destination Hotels

Destination Hotels (Destination) is a collection of luxury and upscale independent hotels, resorts and residences across the United States. Offering authentically-immersed and enriching experiences, each property is individual at heart, yet connected by a commitment to drawing upon the best of each location. Highly distinct, the Destination experience is always memorable and matchless; guests will feel the locale in a genuine way through each property and during the engaging moments cultivated both in and outside of them. Continuously growing with more than 40 properties from coast to coast, the award-winning portfolio features 20 renowned golf courses, 19 indigenous spas, and 105 exceptional bars and restaurants. Destination Hotels are true to our place; diverse by design. For more information, visit www.destinationhotels.com. Follow us on Twitter: @Destination. Like us on Facebook: DestinationHotels

Contact:   Michael Frenkel, MFC PR for ALICE
(212) 808-6559 / [email protected]

SOURCE ALICE