Akibia Earns Juniper Networks Elite Partner and Operate Specialist Designation

WESTBOROUGH, Mass., Sept. 20 /PRNewswire/ -- Akibia, a leading provider of consulting, integration and support for data center, network and security solutions, announced today that it has earned the Juniper Networks Elite Partner and Operate Specialist designation.  

As a Juniper Elite Partner and Operate Specialist, Akibia provides its global client base with 24x7 support, as well as the full lifecycle of delivery, design, implementation and support for Juniper's network infrastructure and security solutions.  These solutions meet business requirements for peak performance and maximum security of the network.

"Akibia's talented team works with customers to create strong network and security infrastructure solutions that can support and grow with the dynamic needs and demands of today's enterprise clients," said Blaine Raddon, vice president, channels and general business at Juniper Networks. "As an Operate Specialist, Akibia extends its high level of service to the live environment, post-deployment."

Support for Juniper Networks' solutions will be delivered from Akibia's state-of-the-art technical support center which is available 24x7 and staffed by industry and vendor certified engineers. Akibia's flexible and innovative approach to providing technical support meets each client's specific requirements. Akibia's Support Services provide the following benefits to customers:

• Experienced, Knowledgeable Support Engineers – Akibia's industry certified engineers average over ten years of experience in the field. Supporting multiple technologies in the customer environment, the engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.
• Full Life-Cycle Partnership – As the customer's design, implementation and support partner Akibia can provide greater insight into the scope of the Juniper Networks' solution and how it is integrated in the infrastructure. Support engineers can easily collaborate with the design engineers to pin point and remediate issues quickly.
• Faster Resolution – Akibia's call answer time is less than 19 seconds, and the engineers do not use voicemail or scripts, leading to faster call resolution and more satisfied clients.

"With years of experience supporting our clients' infrastructure we have developed best-practices to maximize the performance of the network, and also best practices for delivering support of the environment," said Tom Tucker, president and CEO of Akibia. "By extending our support solutions to include Juniper Networks we ensure the many enterprise and service provider organizations leveraging this superior technology can maximize network uptime, reliability and security."  

Akibia is a single point of contact for global customers running mission-critical data center, network and security infrastructure technologies. By partnering with Akibia, an independent, trusted advisor, instead of multiple support providers, customers benefit from Akibia's comprehensive knowledge of their environment, and greater customization, flexibility and commitment to exceptional customer service.

About Akibia, Inc.

Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with our customers to deliver solutions that improve the availability, reliability and performance of their data center, network and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations reduce costs, increase efficiencies and manage risk in the data center. Founded in 1988, Akibia is an independent IT services company with offices throughout the United States and Europe. Visit www.Akibia.com for more information.

SOURCE Akibia, Inc.