Akamai Expands Customer Service & Support Operations in Costa Rica

USA - English

• Latin America - español

SAN JOSE, Costa Rica, Aug. 27, 2013 /PRNewswire/ -- Akamai Technologies, Inc. (NASDAQ: AKAM), the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere, today announced the inauguration of its new Costa Rica Services and Support Center of Excellence in San Jose.  Akamai will hold an Inauguration Event today at its new 10,800 sq. ft. location in the Escazu Corporate Center.

(Logo:  http://photos.prnewswire.com/prnh/20100225/AKAMAILOGO )

Akamai's Costa Rica Services and Support Center is the Company's primary headquarters for customer support in Latin America, providing local language assistance, as well as serving as a critical hub for the Americas at large.  Akamai opened operations in Costa Rica in 2012, and has moved to its new location to accommodate its growing employee base in San Jose.

According to CINDE´s Director General, Gabriela Llobet, Akamai is an important addition to a sector which has been positively evolving over time. "Companies that operate in Costa Rica have been upgrading to more sophisticated processes that require technical knowledge and specific abilities. This new Akamai center is an excellent example. From this location in Costa Rica, Akamai will be providing customer service and technical support for clients all over the Americas who are using their highly sophisticated technology platform."

Director General Llobet will join Akamai President of Worldwide Operations Robert Hughes and Vice President of Global Services & Support Adam Karon at a Ribbon Cutting Ceremony today at Akamai's offices.  Akamai's Hughes will also present a donation to Libros para todos "Books For All" on behalf of The Akamai Foundation.

"Our Costa Rica services and support center is instrumental to the expansion of our customer base in growth markets like Latin America," said Hughes.  "We have seen some of our largest growth rates in Internet usage coming from this region.  Key to our efforts in Latin America overall is to increase our partnerships and expand our operations to support the market opportunity in segments like e-commerce, media & entertainment and financial services."

With significant demand for its cloud infrastructure solutions within countries including Argentina, Brazil, Chile, Colombia, Mexico and Peru, Akamai's technical services and customer care team in Costa Rica has taken steps to diversify Akamai's world-class support organization. 

"The location of our Costa Rica center allows us to tap into a very skilled pool of local talent to expand the ranks of our world-class services and support team," said Karon.  "We now have service and support Centers of Excellence in each of our three global theaters – the Americas, APJ, and EMEA – offering support in 10 languages.  We've also increased our network of technical advisors, with over 1,000 Internet experts worldwide to deliver high value technical consultation and overall account management."

About Akamai

Akamai^® is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere.  At the core of the Company's solutions is the Akamai Intelligent Platform™ providing extensive reach, coupled with unmatched reliability, security, visibility and expertise.  Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud.  To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com or blogs.akamai.com, and follow @Akamai on Twitter.

Akamai Statement Under the Private Securities Litigation Reform Act

This release contains information about future expectations, plans and prospects of Akamai's management that constitute forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, inability to increase hiring of employees in Costa Rica as expected, failure of the market for Akamai services to expand as anticipated, a failure of Akamai's network infrastructure, and other factors that are discussed in Akamai's Annual Report on Form 10-K, quarterly reports on Form 10-Q, and other documents periodically filed with the SEC.

SOURCE Akamai Technologies, Inc.