TORRANCE, Calif., Jan. 4, 2011 /PRNewswire/ -- Agile-1, leading provider of workforce procurement and management solutions, was ranked by Staffing Industry Analysts (SIA) as Top Performer in VMS, MSP and Overall VMS/MSP categories for its 2010 VMS/MSP Competitive Landscape–Customer Experience and Service Differentiators report. Agile-1 was the only provider to receive the Top Overall Performer honor for the VMS/MSP designation.
With a sample size exceeding 33,000 contacts from nearly 10,000 companies, SIA's Customer Experience and Service Differentiators report was the largest single VMS/MSP customer research initiative performed to date. Among the 2,200 respondents, over 500 represented buyers while the remaining group consisted of staffing suppliers. The report reviewed the features and functionalities of vendor management systems (VMS), service differentiators among managed services programs (MSP), and surveyed buyers and staffing suppliers to evaluate customer satisfaction.
Additionally, Agile-1 received the top-level rating of "Experienced" in VMS features reviewed, spanning supplier and contract management to requisitioning and on-/off-boarding services. Agile-1 also received "Experienced" ratings across all MSP service categories, from program administration to SOW consulting and sourcing.
"These rankings are testament to the strong customer support Agile-1 commits to our clients and the positive relationships we maintain with our staffing partners," said Agile-1 President Peter Carvalho. "We'd like to thank our clients and supplier partners for giving us this distinction of Top Overall Performer for both VMS and MSP services."
Datasets for each provider were collected by SIA, then followed up by in-depth interviews. VMS capabilities were validated by SIA and Brightfield Strategies. A Net Promoter Score methodology was used to gauge customer satisfaction.
About Agile-1
Agile-1 combines innovative labor acquisition and management programs with a suite of web-based tools to create global workforce solutions. As the consultative flagship for the ACT-1 Group, Agile-1 has more than 40 years experience serving Fortune 1000 and public sector agencies across diverse business landscapes. Through partnerships with more than 2,000 distinguished supplier partners worldwide, proprietary processes and technologies, leading-edge workforce intelligence, consulting services, and an unwavering commitment to client service, Agile-1 has emerged a leading provider of total workforce solutions organizations truly value. www.agile-1.com
SOURCE Agile-1
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