Adair Homes Wins 2021 National Home Quality Award

VANCOUVER, Wash., June 24, 2021 /PRNewswire/ -- Adair Homes — a premier on-your-lot builder that specializes in high-quality, affordable custom homes in Oregon, Washington, Idaho and Arizona — today announced that it has been named a Bronze winner of the prestigious Pro Builder's National Housing Quality (NHQ) Award for 2021. Adair was one of only four home builders in the nation to receive an NHQ Award this year, validating its successful processes and commitment to quality as well as its willingness to learn and improve. 

The past year was especially challenging for homebuilders due to the constraints of the COVID-19 pandemic. Adair responded to these circumstances by taking the opportunity to tackle a yearlong application process that involved an extensive self-assessment exercise, highlighting accomplishments along with areas of improvement. The process included a final feedback report from the judges who assessed their operations firsthand.

"This award allowed us to dig into our entire customer journey and then review it with industry leaders," Adair SVP of Strategic Growth Josh Biggs said. "It was fun to celebrate what we do well, but the real value came from discovering areas of improvement. We are always striving to be better, so we took the feedback and lessons learned from this process, created a list of items to address, and have been working our way through the list ever since."

That to-do list is complemented by Adair's existing strengths: organizational transparency, engaged human resources, strong business results and leadership that regularly reviews financial performance and is focused on accomplishing objectives and improving performance. NHQ judges noted that Adair's short- and long-term strategic planning was a particular strength.

"Our teams are very passionate about delivering a quality home at a great value for all of our homeowners," Adair CEO Byron Van Kley said. "This award is a representation of the hard work our team puts in on a regular basis to ensure we deliver on both quality and value for each homeowner. We don't just say we deliver — we put in the work to get a stamp of approval from a national organization."

Tailored to the homebuilding industry, NHQ is modeled on the Malcolm Baldrige National Quality Award and ISO 9000 concepts for quality management. The NHQ jury consists of builders that have earned an NHQ Gold Award and quality management experts. This group reviews and scores the NHQ written applications, from which finalists are selected for on-site evaluations. A trio of judges grades the builders and validates that the systems and processes mentioned in the application are in use. Those grades are combined with the application scores to determine whether an applicant should be recognized for an NHQ Award, and, if so, at what level. Regardless, all NHQ applicants receive an extensive 15-30-page report describing their individual company's strengths and opportunities for improvement.

"What came out of this process for me is that it demonstrated how we're already doing so many things well, but it's that incremental consistency across the entire footprint that can really drive us to a whole new level," Van Kley said.

The purpose of the NHQ Awards is not only to provide recognition but also to help homebuilders closely examine their business processes in order to improve them and become even better organizations. The awards are a product of Pro Builder, a leading business content provider for the U.S. housing industry and the official publication of the National Association of Home Builders (NAHB). Published by SGC Horizon, Pro Builder serves more than 120,000 homebuilders, design professionals and other industry stakeholders through print, digital, video, email, social media and events.

ABOUT ADAIR HOMES

Adair Homes is a premier homebuilder in Oregon, Washington, Idaho and Arizona. Founded in 1969, the company has spent more than 50 years helping thousands of families achieve their dream of owning a home. As the largest on-your-lot custom homebuilder in the West, Adair continues to provide superior customer service while helping buyers find land to build on and producing high-quality, affordable homes. Adair takes pride in making sure its customers find the perfect home that not only fits their lifestyle but also their budget. For more information, visit adairhomes.com.

SOURCE Adair Homes

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