Ada Support Emerges From Stealth, Launches Breakthrough Support Automation Platform with Funding from Bessemer Venture Partners

AI Platform Growing By 30 Percent Monthly, Answering 2 Million Questions a Month

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Jul 20, 2017, 09:00 ET

TORONTO, July 20, 2017 /PRNewswire/ -- Ada Support today launched its automated chat platform from stealth and announced it has raised $2.5 million in initial funding led by Bessemer Venture Partners with participation from Version One Ventures. Ada Support will use the funding to grow its business and further product development.

In less than a year, the Ada Support team, led by Mike Murchison and David Hariri, has gone from answering customer support tickets manually to automating answers to more than 2 million customer questions a month for an impressive list of companies including Shopify, Coinbase, Telus and Medium. Today, Ada answers 40 customer questions each minute and volume continues to grow at 30 percent, month over month. New customers can easily incorporate Ada Support into their customer service process and begin automating answers to questions in under an hour.

Ada Support's chatbot platform makes powerful artificial intelligence accessible to non-technical support teams. Ada Support leverages proprietary AI technology to provide automated responses to inbound customer support requests, reducing the time spent on repetitive questions by 70 percent. This allows customers to receive answers to many of their questions much quicker than with human-staffed customer support, while also receiving support 24/7.

"Ada is a tremendous tool for our team; it has saved us from hours of support tickets, informed product decisions, and is a delight to use," says Tucker Schreiber of Shopify.

Incorporating Ada into a company's customer support strategy allows human customer service to focus on more technical issues and build deeper relationships with high-value customers. In addition, companies are creating positions and entire teams around the platform, appointing an "AI Manager" or "Bot Manager," similar to positions like Salesforce managers.

"The customer support industry will be one of the first to adopt AI to improve productivity, responsiveness and customer satisfaction," said Mike Murchison, CEO and co-founder at Ada Support. "Like previous technological breakthroughs before it, artificial intelligence will create new occupations that we didn't foresee. It's been exciting to see evidence that Ada Support is already beginning to facilitate this."

As companies use Ada Support in their customer service departments, the AI platform identifies opportunities to further automate responses to new customer questions. Ada Support's technology learns from every customer interaction, making its ability to help customers improve over time.

Additional Resources

About Ada Support
Ada Support creates tools that help customer support teams offer amazing automated service at scale. Its chatbot creation platform is powered by a proprietary machine learning engine that reduces support volume, empowers customers to find answers on their own and automatically learns how to better serve customers in the future. Every month, Ada Support answers millions of customer questions, allowing support teams to focus on more technical issues and build deeper relationships with high-value customers. Ada Support is proudly based in Toronto, the machine learning capital of the world.

About Bessemer Venture Partners
Bessemer Venture Partners (BVP) is a $4B venture capital firm that funds consumer, enterprise and healthcare startups around the world, from seed stage to growth. BVP funded the early stages of Blue Apron, Pinterest, Skype and Twitch and helped build 117 IPOs including Twilio, Yelp, LinkedIn, Shopify, MindBody and Wix. Follow us @BessemerVP.

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SOURCE Ada Support