Activa Live Chat Adds Another Solution for Salesforce Customers

ST. CLAIR SHORES, Mich., Feb. 17 /PRNewswire/ -- Activa Live, Inc., the leading provider of cloud computing live chat solutions for customer service, support and proactive online sales, today announced the Salesforce Solutions Chatlet, delivering an amazingly easy way to leverage the Salesforce knowledge base directly from within live chat.

The new Salesforce Solutions Chatlet lets live chat agents search their knowledge base for keywords or phrases, and matching solutions are then instantly displayed. With a simple double-click, a selected solution is entered into the agent's live chat message for a quick, pre-approved response.

"Activa Live Chat's Salesforce integration already represents the best and most innovative solution the industry has to offer," said Activa Live president Jeffrey Kazmierski. "Now with the addition of our Salesforce Solutions Chatlet, customer service and sales representatives can easily find and use knowledge for faster, more accurate and complete responses."

The Salesforce Solutions Chatlet represents the latest innovation from Activa Live Chat for efficient and effective online customer interactions. Together with the live chat provider's groundbreaking Salesforce CRM Chatlet, the company continues to drive new sales with Salesforce customers looking for a robust and intuitive integration with live chat.

"Activa Live Chat has exceeded my expectations once again," said William Posner, Support Center Manager at Netformx. "The new Salesforce Solutions Chatlet makes it incredibly easy for our agents to leverage knowledge during live chat and adds to an already powerful Salesforce integration."

The Salesforce Solutions Chatlet is free for any Activa Live Chat customer with Salesforce Unlimited or Enterprise Editions, and no setup is required. The Chatlet also is included with the live chat service's free trial.

About Activa Live

Activa Live is the leading cloud computing service provider of enterprise level, on-demand live chat software for customer service, support and online proactive sales interactions. Its innovative live chat software, Activa Live Chat, serves more than 300 leading companies worldwide including Best Buy, Procter & Gamble, Dun & Bradstreet, LexisNexis, American Apparel, Rooms To Go, Hilton Grand Vacations, and Cbeyond Communications. Activa Live Chat empowers organizations to monitor, identify and engage with online visitors in real-time, helping drive new sales and increase customer satisfaction levels, while decreasing support costs. Activa Live Chat's modern, scalable and secure architecture offers the most features and value for customers who require the very best from their live chat solution. For more information, visit http://www.activalive.com or call 1-888-4-CHAT-44.

SOURCE Activa Live, Inc.

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