A Focus on Customer satisfaction garners a Five Star Service Award for The Mazzo Group at Pinnacle Mortgage
SAN JUAN CAPISTRANO, Calif., Dec. 4, 2014 /PRNewswire/ -- In today's world of automated communications with business partners and clients, the old adage of personalized service still rings true for The Mazzo Group at Pinnacle Mortgage. A direct lender in mortgage banking located in Southern California, the branch focuses on CORE coaching principals that integrate technology with face-to-face meetings and personal phone calls to clients and realtor partners.
Five Star Professional partnered with Orange Coast magazine to find mortgage bankers who satisfy five objective eligibility and evaluation criteria that are associated with mortgage bankers who provide quality services to their clients. Fewer than two percent in Orange County were selected.
Award candidates were identified through nominations received by consumers. A survey was provided to all Orange County residents (more than 5,800 households surveyed) who purchased a home over $150,000 within a 12-month period (January 2013 to January 2014). Survey recipients were asked to evaluate mortgage bankers with whom they have worked and evaluate them based upon ten criteria.
"Receiving this service award from past clients through a third party survey is humbling and at the same time, reinforces that our hard work and dedication to customer satisfaction is recognized by our most valuable asset, our clients," explains Joseph "J.J." Mazzo, Sr. Mortgage Banker and Branch Manager at The Mazzo Group."
Universal American Mortgage Company dba Pinnacle Mortgage Group is a full service mortgage bank firm and a leader in the mortgage banking market. For more information on The Mazzo Group, associates of Pinnacle Mortgage Group contact: Joseph (J.J.) Mazzo, Sr. Mortgage Banker/Branch Manager NMLS ID 186548 toll free: 1-877-237-9694 or visit www.themazzogroup.com. Follow us on Facebook at www.facebook.com/themazzogroup
Five Star Professional conducts market-specific research to identify service professionals who provide quality services to their clients. Five Star Professional joins forces with city and regional magazines to make the research results available to consumers in more than 45 markets across the United States and Canada. Five Star Professional was founded in 2003 and is based in Minneapolis, MN. For more information, go to: www.fivestarprofessional.com
Pinnacle Mortgage Group
31351 Rancho Viejo Road, Suite 202,
San Juan Capistrano, CA 92675
Photo - http://photos.prnewswire.com/prnh/20141202/161891
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SOURCE The Mazzo Group
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