A Focus on Automation and Customer Service Results in SingleHop's Record-Setting 2011 Earnings

CHICAGO, Feb. 16, 2012 /PRNewswire/ -- SingleHop, Inc., a leader in highly automated Infrastructure-as-a-Service, today announced the company's 2011 financial results. The five-year-old company continued to its rapid revenue growth for the third straight year while it continued to expand its product line to stay ahead of consumer demands. The company achieved $22 million in revenues with 42% EBITDA margins. "Our financial success in 2011 directly relates to our attention to both automation and customer service as they both drive our employees to provide the best possible solutions for our clients on a daily basis," said Zak Boca, Chief Executive Officer.

Record Setting Figures for SingleHop in 2011

• $22 million in revenue (75% over 2010)
• $9.7 million EBITDA (92% improvement over 2010)
• Growth to 3,500 active clients
• Increased number of employees by 62%
• Ranked #25 on The INC 500 by Inc. Magazine (compared to #58 from prior year)

The final quarter of 2011 was one of the busiest in SingleHop's history as the company announced numerous new products. It released the third generation of their industry-leading infrastructure management platform, LEAP3, as well as several new infrastructure products, including the new Dynamic Cloud Server and Public Cloud instances. These releases were launched on and continue to live on a network that maintained 100% uptime across all of the company's facilities in 2011. "Our customers rely on the dependability of our network as well as the technology behind our external automation to best manage their infrastructure," said Andy Pace, Chief Operating Officer.

"Our customers receive an experience at SingleHop that is truly unique. From the ability to have one-click automatic deployment of any type of infrastructure they need on a moment's notice, to the unique team-based approach we have towards sales and customer service. Every element is specifically designed to provide a better, easier, and more dependable hosting platform for our clients' infrastructure," said Dan Ushman, Chief Marketing Officer.

Recent words from a SingleHop client via email:

"I called in because I had a problem with my server and how it was naming databases and I was stuck and not sure what to do. Mike helped me to fix the problem in about 10 minutes and was very friendly on the phone too. He got the job done right and did it quickly too. That meant I could get back to my customers." Chris Hickman, Founder - Adficient

"We really focused on accountability throughout the entire organization last year, from our data center technicians to our senior leadership. Without it, we would not have been able to increase both profitability and customer support," said Boca. The company plans to continue its commitment of product automation and customer support with two big releases later this quarter.

About SingleHop, Inc.

SingleHop is a dedicated and cloud hosting provider that offers highly scalable, on-demand infrastructure services to both end-users and resellers primarily under monthly contracts. With clients in 114 countries, two Chicago-area data centers, and over 10,000 servers online, SingleHop delivers state-of-the-art hardware, server management customization and Infrastructure-as-a-Service. While combining security and convenience to provide solutions for a wide range of enterprises, SingleHop remains an industry leader in providing customers with automatic server deployment, remote management, and accessibility using a variety of personal devices.

SingleHop was established in 2006 and makes its home in Chicago, IL. In 2011, the company was named #25 on the Inc. 500 list for the fastest-growing companies in America, a significant leap from #58 the previous year.

Contact:

Kevin Swan
Director of Communications
[email protected] 
http://www.SingleHop.com 
312 447 2580 x203

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SOURCE SingleHop, Inc.