$9.7 Bn Citizen Services AI Market - Global Forecast to 2024

DUBLIN, May 20, 2019 /PRNewswire/ -- The "Citizen Services AI Market by Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), Technology (ML, NLP, Image Processing, and Face Recognition), and Region - Global Forecast to 2024" report has been added to ResearchAndMarkets.com's offering.

The global citizen services AI market size is expected to grow from USD 1.5 billion in 2019 to USD 9.7 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 46.3% during the forecast period.

Integration of Artificial Intelligence (AI) with analytics tools drive the citizen services AI market

Increased automation and agility, the need for IT modernization in government departments, automation of manual processes to ease pressure and enhance citizen experience, and increased cost savings are the major growth factors for the citizen services AI market. However, citizen data being prone to cyber-attacks and lack of awareness among government agencies about new technologies may restrain the growth of the citizen services AI market.

Machine Learning (ML) helps government agencies to gain insights from large sets of citizen data

ML is an AI application that automates and improves the learning process of systems based on a program/algorithm that can access data and use it to train itself with no human intervention. ML allows government agencies to deliver advanced, cost-effective, and better citizen services. The common applications of ML include advertising, computational finance, predictive maintenance in manufacturing, fraud detection, email spam filtering, text processing, network security threat detection, search recommendations, and video analysis.Healthcare application segment to grow at the highest rate during the forecast period

Government agencies are keen on leveraging the use of AI for healthcare to control and diagnose diseases and assist impaired citizens. Government organizations can also use AI to offer high-quality healthcare services, and train doctors and nurses in complex procedures. Several companies offer a range of solutions including automation of medical diagnosis and medical tests, detection, and screening of diseases, monitoring equipment, and predictive healthcare diagnosis and disease prevention. All these initiatives are expected to benefit the citizens and improve the experience for healthcare services.

Asia Pacific (APAC) to grow at the highest rate during the forecast period

APAC is expected to offer significant growth opportunities for citizen services AI vendors during the forecast period. Rapid advancements in emerging technologies, IT infrastructure services, and the Internet of Things (IoT) have led many organizations to adopt citizen services AI services. Governments, especially those in emerging economies, are undertaking massive technology transformation programs (in digital citizen identity, banking, transportation, and social welfare) to increase the penetration of public initiatives across multiple bodies.

Market Dynamics

Drivers

• Need for IT Modernization
• Integration of AI and Analytics With Citizen Services
• Growing Demand for Automation

Restraints

• Lack of Awareness Among Government Organizations About New Technologies

Opportunities

• Increasing Demand for Citizen Services AI
• Advent of New Technologies

Challenges

• Integration Issues With Organizations' Internal Processes
• Lack of Expertise and Infrastructure Among End Users

The report profiles the following key vendors:

• AWS (US)
• Microsoft (US)
• Accenture (US)
• Alibaba (China)
• IBM (US)
• NVIDIA (US)
• Intel (US)
• Tencent (China)
• Pegasystems (US)
• Baidu (China)
• ADDO AI (Singapore)

Research Coverage

The report segments the global citizen services AI market by the application which has been further segmented into traffic and transportation management, healthcare, public safety, utilities, general services. The technology segment covers ML, Natural Language Processing (NLP), image processing, and face recognition. The report also provides market details in 5 major regions: North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the citizen services AI market with information on the closest approximations of the revenue numbers for the overall citizen services AI market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Executive Summary:

The potential of AI for citizen services is diverse. Technologies that are at an initial stage of development can now be utilized for various platforms, provided by the government. Moreover, these platforms will be digital by default with hyper-connectedness, allowing better prediction about upcoming issues and transparency of data.

AI analyzes citizen data based on big data that is being provided by citizens and other existing information leading to an automated system that works efficiently and is cost-efficient. However, the scientific community and public opinion highlight some critical issues that must be considered to prevent distorted effects in the application of these tools and technologies.

Major vendors in the citizen services AI market include ServiceNow (ServiceNow, Inc), Microsoft (Microsoft Corporation), IBM (IBM Corporation), Accenture (Accenture PLC), Amazon Web Services (Amazon Web Services, Inc.), Intel (Intel Corporation), Nvidia (NVIDIA Corporation), Addo (ADDO AI), Baidu (Baidu, Inc.) Alibaba (Alibaba Group Holding Limited), Tencent (Tencent), and Pegasystems (Pegasystems Inc).

The research report also studies the strategic alliances and acquisitions by global and local players in the citizen services AI market. These players have majorly adopted growth strategies, such as new product launch and product enhancement, to enhance their businesses in the citizen services AI market and cater to the needs of diverse end-users across regions.

Key Topics Covered:

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Assumptions for the Study
2.5 Limitations of the Study

3 Executive Summary

4 Premium Insights
4.1 Attractive Growth Opportunities in the Citizen Services AI Market
4.2 Market By Application, 2019 and 2024
4.3 Market By Technology, 2019 and 2024
4.4 Market Investment Scenario

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Need for IT Modernization
5.2.1.2 Integration of AI and Analytics With Citizen Services
5.2.1.3 Growing Demand for Automation
5.2.2 Restraints
5.2.2.1 Lack of Awareness Among Government Organizations About New Technologies
5.2.3 Opportunities
5.2.3.1 Increasing Demand for Citizen Services AI
5.2.3.2 Advent of New Technologies
5.2.4 Challenges
5.2.4.1 Integration Issues With Organizations' Internal Processes
5.2.4.2 Lack of Expertise and Infrastructure Among End Users

6 Citizen Services AI Market By Application
6.1 Introduction
6.2 Traffic and Transportation Management
6.2.1 AI-Based Traffic and Transportation Management Increasingly Being Adopted By Government to Tackle Traffic Congestion Problems
6.3 Healthcare
6.3.1 Use of Pattern Recognition to Identify Patients at Risk of Developing A Condition is Another Area Where AI is Taking Grasp in Healthcare
6.4 Public Safety
6.4.1 AI has Become New Ally in Preventing and Detecting Crime for Public Safety Agencies By Predicting Outcomes Using Incoming Data
6.5 Utilities
6.5.1 Demand for AI-Based Utility Services Being Driven By Increasing Need for Effective and Optimum Utilization of City Infrastructure
6.6 General Services
6.6.1 Use of AI-Based General Public Services Being Driven By Reduced Cost of Administration and Rapid Access to Required Information

7 Citizen Services AI Market By Technology
7.1 Introduction
7.2 Machine Learning
7.2.1 Use of Machine Learning for Making Predictions and Informed Decisions to Drive Its Growth
7.3 Natural Language Processing
7.3.1 Natural Language Processing Technology Gaining Importance for Its Help in Understanding Human Inputs and Suggesting and Predicting Outcomes
7.4 Image Processing
7.4.1 Growing Demand for Image Recognition Applications to Identify People, Places, and Objects
7.5 Face Recognition
7.5.1 Technology has Gained Traction Due to Its Applications in Field of Crime Detection and Identity Detection

8 Citizen Services AI Market By Region
8.1 Introduction
8.2 North America
8.2.1 United States
8.2.1.1 Growing Demand for AI Citizen Services Solutions for Enhanced Support and Recommendation to Government Organizations
8.2.2 Canada
8.2.2.1 Abundant Opportunities for Technological Advancement to Increase the Adoption of Citizen Services AI Solutions and Services in Canada
8.3 Europe
8.3.1 United Kingdom
8.3.1.1 Increasing Investments By Government Organizations to Drive the Adoption of Citizen Services AI Solutions in the UK
8.3.2 Germany
8.3.2.1 Focus of Smaller Government Departments to Provide Enhanced Citizen Services Experience to Drive the Adoption of Citizen Services AI Solutions in Germany
8.3.3 Rest of Europe
8.4 Asia Pacific
8.4.1 China
8.4.1.1 Digital Transformation Initiatives in the Government Organizations to Drive the Citizen Services AI Market in China
8.4.2 Japan
8.4.2.1 Growing Need to Efficiently Analyze Huge Amounts of Citizen Information Driving the Adoption of Citizen Services AI Solutions in Japan
8.4.3 Singapore
8.4.3.1 Rising Focus on Citizen Services With the Required Skillset to Drive the Adoption of Citizen Services AI Solutions in Singapore
8.4.4 Rest of Asia Pacific
8.5 Middle East and Africa
8.5.1 Kingdom of Saudi Arabia
8.5.1.1 Increasing Number of Government Organizations Offering Their Citizen-Based Services Via Mobile and Web Applications in the KSA
8.5.2 United Arab Emirates
8.5.2.1 Growing Investment By the UAE Government in Applied AI Experiments for Delivering Public Services
8.5.3 Rest of Middle East and Africa
8.6 Latin America
8.6.1 Brazil
8.6.1.1 Huge Investments Into Government Sector to Promote Enhanced Citizen Services to Drive the Adoption of Citizen Services AI Solutions in Brazil
8.6.2 Rest of Latin America

9 Competitive Landscape
9.1 Overview
9.2 Competitive Scenario
9.2.1 New Product Launches
9.2.2 Partnerships

10 Company Profiles
Business Overview, Products Offered, Recent Developments, Author's View, SWOT Analysis
10.1 Servicenow
10.2 Microsoft
10.3 IBM
10.4 Accenture
10.5 AWS
10.6 NVIDIA
10.7 Intel
10.8 Alibaba
10.9 Tencent
10.10 Pegasystems
10.11 ADDO
10.12 Baidu

Business Overview, Products Offered, Recent Developments, Author's View, SWOT Analysis Might Not Be Captured in Case of Unlisted Companies.

11 Appendix
11.1 Discussion Guide
11.2 Knowledge Store: Subscription Portal
11.3 Available Customizations
11.4 Related Reports
11.5 Author Details

List of Tables (30 Tables)

Table 1 United States Dollar Exchange Rate, 2015-2017
Table 2 Citizen Services AI Market Size, By Application, 2017-2024 (USD Million)
Table 3 Traffic and Transportation Management: Market Size By Region, 2017-2024 (USD Million)
Table 4 Healthcare: Market Size By Region, 2017-2024 (USD Million)
Table 5 Public Safety: Market Size By Region, 2017-2024 (USD Million)
Table 6 Utilities: Market Size By Region, 2017-2024 (USD Million)
Table 7 General Services: Market Size By Region, 2017-2024 (USD Million)
Table 8 Citizen Services AI Market Size, By Technology, 2017-2024 (USD Million)
Table 9 Machine Learning: Market Size By Region, 2017-2024 (USD Million)
Table 10 Natural Language Processing: Market Size By Region, 2017-2024 (USD Million)
Table 11 Image Processing: Market Size By Region, 2017-2024 (USD Million)
Table 12 Face Recognition: Market Size By Region, 2017-2024 (USD Million)
Table 13 Citizen Services AI Market Size, By Region, 2017-2024 (USD Million)
Table 14 North America: Market Size By Application, 2017-2024 (USD Million)
Table 15 North America: Market Size By Technology, 2017-2024 (USD Million)
Table 16 North America: Market Size By Country, 2017-2024 (USD Million)
Table 17 Europe: Citizen Services AI Market Size, By Application, 2017-2024 (USD Million)
Table 18 Europe: Market Size By Technology, 2017-2024 (USD Million)
Table 19 Europe: Market Size By Country, 2017-2024 (USD Million)
Table 20 Asia Pacific: Citizen Services AI Market Size, By Application, 2017-2024 (USD Million)
Table 21 Asia Pacific: Market Size By Technology, 2017-2024 (USD Million)
Table 22 Asia Pacific: Market Size By Country, 2017-2024 (USD Million)
Table 23 Middle East and Africa: Citizen Services AI Market Size, By Application, 2017-2024 (USD Million)
Table 24 Middle East and Africa: Market Size By Technology, 2017-2024 (USD Million)
Table 25 Middle East and Africa: Market Size By Country, 2017-2024 (USD Million)
Table 26 Latin America: Citizen Services AI Market Size, By Application, 2017-2024 (USD Million)
Table 27 Latin America: Market Size By Technology, 2017-2024 (USD Million)
Table 28 Latin America: Market Size By Country, 2017-2024 (USD Million)
Table 29 New Product Launches, 2016-2018
Table 30 Partnerships, 2018-2019

List of Figures (30 Figures)

Figure 1 Citizen Services AI Market: Research Design
Figure 2 Market Bottom-Up and Top-Down Approaches
Figure 3 Global Market Size 2017-2024 (USD Million)
Figure 4 Segments With the Highest CAGR in the Citizen Services AI Market
Figure 5 North America to Account for the Highest Market Share in 2019
Figure 6 Increasing Demand for AI and Analytics Driving the Growth of Citizen Services AI Market
Figure 7 Traffic and Transportation Management to Have the Highest Market Share in 2019
Figure 8 Face Recognition to Hold the Highest Market Share in 2019
Figure 9 Asia Pacific to Emerge as the Best Market for Investment During the Forecast Period
Figure 10 Drivers, Restraints, Opportunities, and Challenges: Citizen Services AI Market
Figure 11 Healthcare Segment to Grow at the Highest Rate During the Forecast Period
Figure 12 Machine Learning Segment to Grow at the Highest Rate During the Forecast Period
Figure 13 Asia Pacific to Grow at the Highest Rate During the Forecast Period
Figure 14 North America: Market Snapshot
Figure 15 Asia Pacific: Market Snapshot
Figure 16 Servicenow: Company Snapshot
Figure 17 Servicenow: SWOT Analysis
Figure 18 Microsoft: Company Snapshot
Figure 19 Microsoft: SWOT Analysis
Figure 20 IBM: Company Snapshot
Figure 21 IBM: SWOT Analysis
Figure 22 Accenture: Company Snapshot
Figure 23 Accenture: SWOT Analysis
Figure 24 AWS: Company Snapshot
Figure 25 AWS: SWOT Analysis
Figure 26 NVIDIA: Company Snapshot
Figure 27 Intel: Company Snapshot
Figure 28 Alibaba: Company Snapshot
Figure 29 Tencent: Company Snapshot
Figure 30 Pegasystems: Company Snapshot

Companies Mentioned

• Accenture
• ADDO
• Alibaba
• AWS
• Baidu
• IBM
• Intel
• Microsoft
• NVIDIA
• Pegasystems
• Servicenow
• Tencent

For more information about this report visit https://www.researchandmarkets.com/r/z41882

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