2023 Outstanding CSR of the Year State Winners Announced

News provided by

The National Alliance for Insurance Education & Research

Jul 18, 2023, 08:43 ET

AUSTIN, Texas, July 18, 2023 /PRNewswire/ -- Each year, a group of exceptional insurance professionals are selected to represent their states and then compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.

To be eligible for the top state honor, the 2023 candidates submitted an essay on the following topic:

"Empathy is an important aspect of customer-facing jobs, and it will only become more important as greater emphasis is placed on making customer interactions feel natural. Explain how empathy has helped you become a better CSR. Give three examples of how you've used empathy in your role and describe the positive effects it's had."

Additionally, entrants demonstrated commendable service to their agencies, industry, and community.

2023 Outstanding CSR of The Year State Winners

Arizona	Tracy Miller	LeBaron & Carroll
Arkansas	Bobbie Sanchez, CISR	Newman Ralph Browning Insurance Agency
California	Andrea Scaletta, CISR	Arthur J. Gallagher
Colorado	Heather Salvador	Weedin Agency, Inc.
Illinois	Susan Vance	Abbe Insurance Agency
Indiana	Kari Hendrix, CIC	Dimond Bros Insurance, LLC
Iowa	Lori Steffen	Perspective Insurance
Kentucky	Melvia N. Means, CISR, CPIA	Houchens Insurance Group
Maine	Heather M. Bouley	F.A. Peabody Company
Massachusetts	Amy Strout, CISR, CPIA, AILP/PL	Bender Hatch Insurance, Inc.
Minnesota	Jaylen Miller, CISR Elite, CSRM	Dwight Swanstrom Company
Missouri	Sharon G. Cross, CISR	Ollis/Akers/Arney
Montana	Jodi Sprauer, CISR	HUB International Mountain States
Nebraska	Katie Shipp, CISR, CAWC	Dodge Partners Insurance
New Mexico	Kelsey Heath	Kysar Leavitt Insurance Agency
North Carolina	Emily Gregory, CISR, CLCS, CBIA	Piedmont Triad Insurance Agency, Inc.
Ohio	Nicole Perry, CISR	UIS Insurance & Investments
Oklahoma	Kailea McGehee, CIC, CISR	Omega Insurance Agency
Oregon	Katie DeWitt	The Simmons Agency dba Stratton Insurance
Pennsylvania	Brendalisse Rivera-Casanova, J.D., CIC, CRM, CISR	Gunn-Mowery, LLC
South Carolina	Stacy L. Spurling	Creech Roddey Watson Insurance
Tennessee	Julia Simpson	Insight Risk Management
Texas	Sonnie Tremble, CIC, CRM, CISR	West Texas Insurance Exchange
Vermont	Jenn Zandy	Union Mutual Fire Insurance Company
Virginia	Nicole Noonan, CISR, CLCS, CPIA	Welch, Graham & Ogden Insurance, Inc.
Wisconsin	Jennifer DeGeorge, CIC	Vizance

The National Alliance for Insurance Education & Research is the nation's premier provider of educational opportunities for insurance and risk management professionals.