2013 Customer Experience Takeaways

DENVER, Dec. 18, 2013 /PRNewswire/ -- New technologies, coupled with customers' rising service expectations, have altered the face of business forever. To compete, companies need to be able to deliver seamless, frictionless experiences for their customers, across multiple channels. In 2013, the world watched as companies made strides to optimize their customer experience in order to satisfy evolving customer expectations and gain an edge on the competition.

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The December issue of TeleTech's e-newsletter, CExpress, presents its most popular articles from 2013. Take a look back at the customer experience tips, trends, and takeaways that helped CExpress readers meet the demands of today's customers and elevate their customer experience to the next level.

TeleTech's December CExpress includes:

• A look at ten 2013 customer experience success stories
• Advice on how to connect business performance to customer experience
• A Temkin Group eBook that uncovers six laws of customer experience
• A piece of advice on how focusing on service as a differentiator is key in the healthcare industry
• A look at seven multichannel best practices that optimize the customer experience
• A presentation detailing how 14 companies deployed customer engagement strategies in 2013

The CExpress newsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Sign up to have the publication delivered right to your inbox.

ABOUT TELETECH
TeleTech Holdings Inc. (NASDAQ: TTEC), founded in 1982, is a leading global provider of data-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's more than 39,000 employees deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit www.TeleTech.com

SOURCE TeleTech

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