19 Finalists Selected for 2015 HDI Technical Service and Support Awards

COLORADO SPRINGS, Colo., March 16, 2015 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced finalists for the 2015 HDI Technical Service and Support Awards. Each year, HDI honors the individuals, teams, and organizations that have enhanced the image of the technical service and support industry by achieving and maintaining the highest standards of quality and customer satisfaction. Award recipients will be announced during the 2015 HDI Conference & Expo taking place March 24-27 at the Mandalay Bay Convention Center in Las Vegas. For more information visit: www.ThinkHDI.com/Awards.

Panels were involved in a rigorous selection process with more than 350 total submissions considered for five award categories. Panels were comprised of distinguished and expert judges tasked with selecting the industry's top team, manager, analyst, desktop support technician, and local HDI chapter.  

The 2015 HDI Technical Service and Support Awards finalists include:

HDI Team Excellence Award*
- Abilene Christian University
- The Ohio State University Wexner Medical Center
- Whataburger

HDI Manager of the Year*
- Al Batten, Coca-Cola Bottling Co.
- Bruce Lebitz, American Water
- Chris Meadows, Lowe's

HDI Analyst of the Year*
Western Region:
- Andrew Hedman, Solar Turbines Incorporated

Midwest Region:
- Kali McDowell, Accenture

Central Region:
- David Saenz, CPS Energy

Northeast Region:
- Leah Ribblett, Glatfelter Insurance

Southeast Region:
- Joanne Willard, RTI International

HDI Desktop Support Technician of the Year*
Western Region:
- Jon Hess, PepsiCo

Midwest Region:
- Dan Rhine, Purdue University - Agriculture Information Technology

Central Region:
- Brett Foster, CSG International

Northeast Region:
- Christopher Chagnon, Worcester Polytechnic Institute

Southeast Region:
- Barney Bryant, Advance America

HDI Local Chapter Officer of the Year
- Donald Chew, Minnesota Local Chapter
- Sandy Seroskie, Capital Area Local Chapter
- Joshua Smith, Dallas/Fort Worth Local Chapter

*Award sponsored by Robert Half Technology.

"We want to congratulate all of the HDI award finalists for their commitment to excellence, efficiency, and elevating the customer experience," says Leslie Cook, HDI's director of membership. "We received an impressive amount of competitive and worthy entries this year, leaving our judges with much to deliberate before announcing the winners at our event."

The HDI Conference & Expo addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. For more information on the HDI 2015 Conference & Expo, and to register for the event, visit www.HDIConference.com. 

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. 

About UBM Tech 
UBM Tech is a global media business that brings together the world's technology communities through live events, online properties and custom services. UBM Tech's community-focused approach provides its users and clients with expertly curated research, education, training, community advocacy, user-generated content and peer-to-peer engagement opportunities that serve the Security, Enterprise IT and Communications, Network Infrastructure and Applications, and Game and App Developers communities. UBM Tech's brands include Black Hat, Dark Reading, Enterprise Connect, Game Developers Conference (GDC), GTEC, HDI, InformationWeek, and Interop. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com. 

About Robert Half Technology
With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.

Contact:  
Kimberly Samra
HDI PR
[email protected]

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SOURCE HDI

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