18th Annual CCW Conference & Expo Announces Awards Finalists for Excellence in Contact Center Industry

LAS VEGAS, May 3, 2017 /PRNewswire/ -- The 18^th Annual CCW is proud to announce the Finalists for the prestigious Excellence Awards. The awards honor and recognize the most innovative contact center solutions and executives in 11 industry categories. The winners will be announced during the Awards Evening Gala, which will be held during CCW, on Tuesday, June 27th, at The Mirage, Las Vegas.

"I want to congratulate all the finalists of the CCW Excellence Awards," said Lisa Schulman, Executive Producer of CCW. "We received an impressive roster of applications, and I believe that everyone should be recognized for their exceptional work in the industry. However, these finalists have proven their dedication and ability to go above and beyond."

The finalists, recognized for their superior thinking, creativity and execution within the contact center industry, are listed below alphabetically and by category:

CX Leader of the Year

• Choice Hotels - Hui Wi-Curtis, Senior Director, Customer Care Strategy
• Crisis Response Network - Beth Malterud, Director, Training and Public Relations
• Nutrisystem - Bill MacBride, Senior Vice President, Contact Center Operations
• PGi - Michele Dobnikar, EVP, Global Customer Care
• UPMC - Diane Zilko, Senior Director, Revenue Cycle Operations

Best in Class Contact Center (Under 99 Seats)

• Coachella Valley Water District
• NASA Shared Services Center
• Sign-Zone Inc.
• Valvoline
• VPay

Best in Class Contact Center (100-199 Seats)

• Benevis
• First Tennessee Bank
• GuideWell Connect
• ISN

Best in Class Contact Center (Over 200 Seats)

• Ansafone
• Barclays Bank Delaware
• Health Net Federal Services
• Samsung Electronics America
• SPi CRM

Best Training & Development Program

• Etech Global Services
• ListenTrust
• Marriott International, Formerly Starwood Hotels and Resorts Customer Contact Centers
• Royal Caribbean Cruises
• TeleTech

CX Innovation of the Year

• Solution Provider: Shon Wedde, Sr. Director Product Management, Oracle
  Client: Heather Miksch, Vice President of Field and Product Operations, Carbon, Inc.
• Solution Provider: Chris du Toit, Chief Marketing Officer, Jacada
  Client: Confidential
• Solution Provider: Kristen Quillin, Director of Communications, Microsoft
  Client: Microsoft Windows Consumer Team

Omni Channel Provider of the Year

• Five9
• General Dynamics
• Jacada
• Moxie
• TELUS International

CRM Provider of the Year

• Cogito Corporation
• Gatestone & Co International Inc.
• Microsoft Dynamics 365 for Customer Service
• Rock Solid Technologies
• Salesforce.com

Best Outsourcer of the Year

• Arise Virtual Solutions
• Crystel
• SITEL
• TELUS International
• The Office Gurus

Workforce Optimization Provider of the Year

• Calabrio
• Guidewell Connect
• LocationSmart
• OpenText
• Verint

Best Contact Center Culture

• Allied Global
• Barclaycard US
• Farmers Insurance
• Health Net Federal Services
• UPMC

For more information on the CCW Excellence Awards, please visit the website:

CCW Excellence Awards.

Register today to attend the 18^th Annual CCW Conference & Expo and learn from industry leaders recognized at the Awards Gala. To register, please visit www.callcenterweek.com  or call 1-800-882-8684. For more information, download the agenda.

About IQPC:
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit www.iqpc.com 

Contact:
Kristen Tadrous
Awards Coordinator
IQPC
212-885-2761
[email protected]

SOURCE IQPC

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