Global Contact Center Analytics Industry

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May 04, 2020, 12:50 ET

NEW YORK, May 4, 2020 /PRNewswire/ -- Contact Center Analytics market worldwide is projected to grow by US$1.5 Billion, driven by a compounded growth of 16.3%. On-Demand, one of the segments analyzed and sized in this study, displays the potential to grow at over 16.7%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$1.5 Billion by the year 2025, On-Demand will bring in healthy gains adding significant momentum to global growth.

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- Representing the developed world, the United States will maintain a 17.6% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$59.6 Million to the region's size and clout in the next 5 to 6 years. Over US$74.1 Million worth of projected demand in the region will come from Rest of Europe markets. In Japan, On-Demand will reach a market size of US$109.6 Million by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 16% over the next couple of years and add approximately US$270.9 Million in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

- Competitors identified in this market include, among others,

x, Inc.
CallMiner, Inc.
Cisco Systems, Inc.
Enghouse Interactive
Five9, Inc.
Genesys Telecommunications Laboratories, Inc.
Genpact Ltd.
Mitel Networks Corporation
NICE Ltd.
Oracle Corporation
SAP SE
Servion Global Solutions
Verint Systems, Inc.

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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares
Contact Center Analytics Competitor Market Share Scenario
Worldwide (in %): 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

Table 1: Contact Center Analytics Global Market Estimates and
Forecasts in US$ Thousand by Region/Country: 2018-2025
Table 2: Contact Center Analytics Market Share Shift across Key
Geographies Worldwide: 2019 VS 2025
Table 3: On-Demand (Deployment) World Market by Region/Country
in US$ Thousand: 2018 to 2025
Table 4: On-Demand (Deployment) Market Share Breakdown of
Worldwide Sales by Region/Country: 2019 VS 2025
Table 5: On-Premises (Deployment) Potential Growth Markets
Worldwide in US$ Thousand: 2018 to 2025
Table 6: On-Premises (Deployment) Market Sales Breakdown by
Region/Country in Percentage: 2019 VS 2025
Table 7: Log Management (Application) Global Market Estimates &
Forecasts in US$ Thousand by Region/Country: 2018-2025
Table 8: Log Management (Application) Market Share Breakdown by
Region/Country: 2019 VS 2025
Table 9: Risk and Compliance Management (Application) Demand
Potential Worldwide in US$ Thousand by Region/Country:
2018-2025
Table 10: Risk and Compliance Management (Application) Share
Breakdown Review by Region/Country: 2019 VS 2025
Table 11: Real-Time Monitoring and Reporting (Application)
Worldwide Latent Demand Forecasts in US$ Thousand by
Region/Country: 2018-2025
Table 12: Real-Time Monitoring and Reporting (Application)
Distribution of Global Sales by Region/Country: 2019 VS 2025
Table 13: Workforce Management (Application) Sales Estimates
and Forecasts in US$ Thousand by Region/Country for the Years
2018 through 2025
Table 14: Workforce Management (Application) Global Market
Share Distribution by Region/Country for 2019 and 2025
Table 15: Customer Experience Management (Application) Global
Opportunity Assessment in US$ Thousand by Region/Country:
2018-2025
Table 16: Customer Experience Management (Application)
Percentage Share Breakdown of Global Sales by Region/Country:
2019 VS 2025
Table 17: Other Applications (Application) Worldwide Sales in
US$ Thousand by Region/Country: 2018-2025
Table 18: Other Applications (Application) Market Share Shift
across Key Geographies: 2019 VS 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS
UNITED STATES
Market Facts & Figures
US Contact Center Analytics Market Share (in %) by Company:
2019 & 2025
Market Analytics
Table 19: Contact Center Analytics Market in US$ Thousand in
the United States by Deployment: 2018-2025
Table 20: United States Contact Center Analytics Market Share
Breakdown by Deployment: 2019 VS 2025
Table 21: United States Contact Center Analytics Latent Demand
Forecasts in US$ Thousand by Application: 2018 to 2025
Table 22: Contact Center Analytics Market Share Breakdown in
the United States by Application: 2019 VS 2025
CANADA
Table 23: Contact Center Analytics Market Analysis in Canada in
US$ Thousand by Deployment: 2018-2025
Table 24: Canadian Contact Center Analytics Market Share
Breakdown by Deployment: 2019 VS 2025
Table 25: Canadian Contact Center Analytics Market Quantitative
Demand Analysis in US$ Thousand by Application: 2018 to 2025
Table 26: Canadian Contact Center Analytics Market Share
Analysis by Application: 2019 VS 2025
JAPAN
Table 27: Japanese Medium & Long-Term Outlook for Contact
Center Analytics Market in US$ Thousand by Deployment:
2018-2025
Table 28: Japanese Contact Center Analytics Market Percentage
Share Distribution by Deployment: 2019 VS 2025
Table 29: Japanese Demand Estimates and Forecasts for Contact
Center Analytics in US$ Thousand by Application: 2018 to 2025
Table 30: Contact Center Analytics Market Share Shift in Japan
by Application: 2019 VS 2025
CHINA
Table 31: Contact Center Analytics Market Estimates and
Forecasts in China in US$ Thousand by Deployment: 2018-2025
Table 32: Contact Center Analytics Market in China: Percentage
Share Analysis by Deployment for 2019 and 2025
Table 33: Chinese Demand for Contact Center Analytics in US$
Thousand by Application: 2018 to 2025
Table 34: Chinese Contact Center Analytics Market Share
Breakdown by Application: 2019 VS 2025
EUROPE
Market Facts & Figures
European Contact Center Analytics Market: Competitor Market
Share Scenario (in %) for 2019 & 2025
Market Analytics
Table 35: European Contact Center Analytics Market Demand
Scenario in US$ Thousand by Region/Country: 2018-2025
Table 36: European Contact Center Analytics Market Share Shift
by Region/Country: 2019 VS 2025
Table 37: European Contact Center Analytics Market Assessment
in US$ Thousand by Deployment: 2018-2025
Table 38: Contact Center Analytics Market in Europe: Percentage
Breakdown of Sales by Deployment for 2019 and 2025
Table 39: European Contact Center Analytics Addressable Market
Opportunity in US$ Thousand by Application: 2018-2025
Table 40: European Contact Center Analytics Market Share
Analysis by Application: 2019 VS 2025
FRANCE
Table 41: French Contact Center Analytics Market Estimates and
Projections in US$ Thousand by Deployment: 2018-2025
Table 42: French Contact Center Analytics Market Share
Breakdown by Deployment: 2019 VS 2025
Table 43: Contact Center Analytics Quantitative Demand Analysis
in France in US$ Thousand by Application: 2018-2025
Table 44: French Contact Center Analytics Market Share
Analysis: A 7-Year Perspective by Application for 2019 and 2025
GERMANY
Table 45: German Contact Center Analytics Latent Demand
Forecasts in US$ Thousand by Deployment: 2018-2025
Table 46: German Contact Center Analytics Market Share
Breakdown by Deployment: 2019 VS 2025
Table 47: Contact Center Analytics Market in Germany: Annual
Sales Estimates and Forecasts in US$ Thousand by Application
for the Period 2018-2025
Table 48: Contact Center Analytics Market Share Distribution in
Germany by Application: 2019 VS 2025
ITALY
Table 49: Contact Center Analytics Market Estimates and
Forecasts in Italy in US$ Thousand by Deployment: 2018-2025
Table 50: Contact Center Analytics Market in Italy: Percentage
Share Analysis by Deployment for 2019 and 2025
Table 51: Italian Demand for Contact Center Analytics in US$
Thousand by Application: 2018 to 2025
Table 52: Italian Contact Center Analytics Market Share
Breakdown by Application: 2019 VS 2025
UNITED KINGDOM
Table 53: United Kingdom Medium & Long-Term Outlook for Contact
Center Analytics Market in US$ Thousand by Deployment:
2018-2025
Table 54: United Kingdom Contact Center Analytics Market
Percentage Share Distribution by Deployment: 2019 VS 2025
Table 55: United Kingdom Demand Estimates and Forecasts for
Contact Center Analytics in US$ Thousand by Application: 2018
to 2025
Table 56: Contact Center Analytics Market Share Shift in the
United Kingdom by Application: 2019 VS 2025
REST OF EUROPE
Table 57: Rest of Europe Contact Center Analytics Market
Assessment in US$ Thousand by Deployment: 2018-2025
Table 58: Contact Center Analytics Market in Rest of Europe:
Percentage Breakdown of Sales by Deployment for 2019 and 2025
Table 59: Rest of Europe Contact Center Analytics Addressable
Market Opportunity in US$ Thousand by Application: 2018-2025
Table 60: Rest of Europe Contact Center Analytics Market Share
Analysis by Application: 2019 VS 2025
ASIA-PACIFIC
Table 61: Asia-Pacific Contact Center Analytics Market
Estimates and Projections in US$ Thousand by Deployment:
2018-2025
Table 62: Asia-Pacific Contact Center Analytics Market Share
Breakdown by Deployment: 2019 VS 2025
Table 63: Contact Center Analytics Quantitative Demand Analysis
in Asia-Pacific in US$ Thousand by Application: 2018-2025
Table 64: Asia-Pacific Contact Center Analytics Market Share
Analysis: A 7-Year Perspective by Application for 2019 and 2025
REST OF WORLD
Table 65: Contact Center Analytics Market Analysis in Rest of
World in US$ Thousand by Deployment: 2018-2025
Table 66: Rest of World Contact Center Analytics Market Share
Breakdown by Deployment: 2019 VS 2025
Table 67: Rest of World Contact Center Analytics Market
Quantitative Demand Analysis in US$ Thousand by Application:
2018 to 2025
Table 68: Rest of World Contact Center Analytics Market Share
Analysis by Application: 2019 VS 2025

IV. COMPETITION

8X8
CALLMINER
CISCO SYSTEMS
ENGHOUSE INTERACTIVE
FIVE9
GENESYS TELECOMMUNICATIONS LABORATORIES
MITEL NETWORKS CORPORATION
NICE
ORACLE CORPORATION
SAP SE
SERVION GLOBAL SOLUTIONS
VERINT SYSTEMS
V. CURATED RESEARCH
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