Work Email Is A Waste, 17 Percent Of The Time, Execs Say

Top Culprits are Spam, Overuse of "Cc" Line

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Apr 21, 2016, 08:10 ET

MENLO PARK, Calif., April 21, 2016 /PRNewswire/ -- Workers wondering where their time goes should look at how they manage emails, new research suggests. In a Robert Half survey, chief financial officers (CFOs) said 17 percent of the time they spend on work email is wasted.

While spam is the primary culprit, according to 39 percent of respondents, the research identified other distractors, including being copied on irrelevant emails, as well as wading through rambling messages and those that could be better delivered another way.

How Much Time Spent on Work Emails is a Waste?

View an infographic of the survey findings.

CFOs were asked, "What is the percent of time you spend on work-related emails that you consider to be wasted?" The mean response was 17 percent.

CFOs were also asked, "What is the primary time-waster when it comes to email?" Their responses:

Spam	39%
Being copied on irrelevant messages	27%
Receiving messages that could be better delivered another way	19%
Long, rambling messages	14%
Don't know	1%
	100%

"Spam can be addressed by using filters and technology to prevent unwanted email," said Paul McDonald, senior executive director for Robert Half. "But the other issues often boil down to good judgment."

McDonald added, "Keeping your messages short, relevant and actionable will improve the chances your emails are read and responded to quickly."

Robert Half offers six email etiquette tips your colleagues will appreciate:

Be cautious about who you copy. Does the person you're copying need to review the message? Is action required of them? Use "Reply All" as a last resort. Don't waste your time or the time of recipients who don't need to read the email message.
Go on a word diet. Efficiency and brevity should drive your approach to sending email. As often as possible, keep it under two paragraphs. Longer emails take too long to digest, and you could lose your audience.
Save the detective work for Sherlock. No one likes to read through a long email thread to find out what the sender wants and why you are being copied. Summarize the issue and what is needed at the top – and provide the string as background.
Send less, sift less. Resist the urge to respond immediately, especially if it's a request that may resolve itself without your input. Consider "email-free Fridays" for internal communication, of course allowing for email from outside vendors and customers.
Make the subject line count. Use a subject line that's direct and to the point. Do you need a reply? Try using "RSVP" within the first three words. Otherwise, let recipients know immediately what action is required (e.g., "For your review" or "Meeting rescheduled") so they get the gist and prioritize their response accordingly.
Watch your tone. Email is the equivalent of a hard-copy business memo. It's an official record and should be written with the same professionalism. Check spelling and grammar, and read it aloud to yourself before you click send. The few extra minutes for review will give you another chance to fine-tune the message's content and tone.

About the Research
The survey was conducted by an independent research firm and is based on telephone interviews with more than 2,200 CFOs from a stratified random sample of companies in more than 20 of the largest U.S. metropolitan areas.

About Robert Half
Founded in 1948, Robert Half is the world's first and largest specialized staffing firm. The company has more than 330 staffing locations worldwide and offers job search services on its divisional websites, all of which can be accessed at roberthalf.com. For career and hiring advice, visit The Robert Half Blog.

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SOURCE Robert Half