SEATTLE, Feb. 3, 2016 /PRNewswire/ -- Virginia Mason Institute, a leading lean education resource for health care organizations, is offering two training courses in April 2016.
Using Patient Experience to Drive Improvement
Quality improvement professionals and operational team leaders will learn how to use experience-based design (EBD) data collection and analysis methods, add more clarity and consistency to their quality improvement efforts, and embed the voice of the customer in the design of a perfect patient experience.
Click here for description and registration.
Lean Training
Senior leaders, middle managers, frontline staff and leaders and others in clinical and administrative settings will learn how to drive improvements that create value, eliminate waste and reduce staff's burden of work. Participants will build observation skills through physical and virtual experiences, demonstrate a basic ability to apply lean tools and methods to a process, and describe the importance of thinking and acting in a lean framework.
Click here for description and registration.
About Virginia Mason Institute
Virginia Mason Institute provides organizations around the world with coaching and education to transform health care. Using the lean methods and tools that are fundamental to Virginia Mason's successes, the institute does not solve one-off problems, but guides health care leaders to bring about culture change and empowers them to put the patient first.
| Contact |
Elaine Riordan, Public Relations Specialist |
| Phone |
(206) 341-1600 |
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| Website |
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SOURCE Virginia Mason Institute
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