USAN Unveils Portal to Help Enterprises Track Fast Moving Cloud-based Contact Center Technologies and Trends

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Apr 20, 2011, 09:30 ET

NORCROSS, Ga., April 20, 2011 /PRNewswire/ -- USAN, Inc. a 20+ year pioneer in hosted and cloud-based contact center technologies today unveiled a new website designed to help Enterprises keep track of fast moving developments in cloud-based contact centers.

The new site Hosted Contact Center News (http://www.hostedcontactcenternews.com) provides a crystal clear view into cloud-based contact centers and the technologies that power them including hosted IVRs, Dialers, ACDs, and the best practices for ROI, deployment, security and integration. Visitors can review the latest news and information from around the web, digest articles from USAN and other contributing thought leaders, and even keep tabs on the latest Twitter posts related to the contact center cloud.

"USAN began developing hosted contact center solutions in 1989 long before anyone referred to it as the cloud," said Steve Walton, USAN's President & CEO. "With so much discussion of the cloud and the dramatic shift from premise solutions to hosted solutions, we thought the timing was right for us to launch Hosted Contact Center News and help enterprises navigate the evolving world of cloud-based contact center technologies."

An essential guide for customer service and technology leaders, Hosted Contact Center News is the best way to keep up with the latest developments in this fast moving industry. And with options to receive updates on the web, via e-mail, or on Twitter (http://www.twitter.com/hostedccnews), Hosted Contact Center News makes it easy for enterprises to decide how and where to integrate the cloud into their contact centers.

About USAN

Since 1989, USAN has been perfecting customer touch points by providing enterprises and carriers with hosted and cloud-based contact center solutions that connect people with information more quickly and intuitively, increase customer loyalty, and reduce operational costs. USAN improves the way organizations engage customers by synchronizing critical real-time data with back-end processes and driving individualized customer interactions across multiple communication channels (voice, Web, IVR, chat and social media). USAN's solutions represent the next step in Business Process Management (BPM) and Customer Relationship Management (CRM) systems, enabling smarter and more consistent customer experiences that leverage partner and market-driven opportunities. For more information, visit www.usan.com.

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