United Concordia Dental Redesigns Online Tool to Improve Member Access
HARRISBURG, Pa., Jan. 26, 2011 /PRNewswire/ -- United Concordia Dental has revised its My Dental Benefits online member information application on www.UnitedConcordia.com to improve members access to information and make it easier to navigate.
"From the moment they sign in, My Dental Benefits clearly outlines the most commonly requested information on the very first screen," said Joseph Peffer, United Concordia Dental's eBusiness vice president.
The best example of the improved ease and simplicity of the site is in the initial account summary screen, which offers a snapshot of covered members and the status of their claims, plan maximums and deductibles. This screen allows members to expand their view to get more detailed information such as claim details without opening a new page.
To increase readability, United Concordia used new fonts and added more intuitive graphics and layouts.
"The changes to My Dental Benefits lay the foundation for United Concordia to bring additional enhancements and improved usability to our website," said Peffer. "Many of the changes made to My Dental Benefits will be applied to enhance other sections in the coming months. Our philosophy is to move forward with continual improvements to provide a seamless, professional user experience."
About United Concordia
United Concordia, headquartered in Harrisburg, Pa., is one of the nation's largest dental insurers, with more than 8 million members worldwide and 2009 revenues of more than $1.5 billion. United Concordia has a company wide dedication and commitment to superior customer service, which is evident in the design, implementation, administration and servicing of its dental benefits programs. For more information about United Concordia products, visit www.UnitedConcordia.com.
SOURCE United Concordia Dental
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