Twilio Expands Enterprise Voice Offerings

Enhances WebRTC Product with Improved Call Quality, Strengthens Conference Calling with Recording Features

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Mar 17, 2014, 09:00 ET

ORLANDO, Fla., March 17, 2014 /PRNewswire/ -- Enterprise Connect -- Twilio (http://twilio.com), the software and cloud-based communications platform, today expanded its enterprise-grade voice offerings with a range of new features designed to further improve the quality of voice calls delivered via the cloud. Starting today, Twilio adds its innovative Global Low Latency (GLL) architecture to Twilio Client's WebRTC capabilities, in public beta. Twilio Client enables developers and businesses to integrate voice calling capabilities into browsers via WebRTC and mobile apps using the company's Android and iOS SDKs. GLL enhances Twilio Client and helps resolve one of the biggest issues impacting IP voice by significantly reducing audio latency. Also announced, Twilio adds enhancements to its conference recording functionality that enables enterprises to automatically capture and archive every voice interaction, making it easy to monitor calls for quality purposes, record calls for compliance reasons, or leverage recordings for staff training. To learn more about Twilio's new enhancements and to get started, please visit http://twilio.com/blog/2014/03/enterprise-quality-enhanced-webrtc-low-latency-recording-improvements.html.

Twilio Client brings Voice over IP calling to browser-based and mobile applications. By leveraging WebRTC, Twilio Client makes it easy to embed real-time communications into web apps, and connect those apps to legacy SIP and PSTN networks. Today's release extends GLL capability to all two-party PSTN and Client calls, ensuring that voice communications are intelligently routed through the nearest Twilio datacenter to deliver the best possible call quality.

Today's voice recording enhancements make it even easier for enterprises to record calls with a simple API. With Twilio, there's no limit to the number of calls that can be recorded or minutes that can be archived. Recordings can be stored in the cloud or on-premises. To get the most out of the data, recordings can be easily added to existing CRM solutions, call center solutions, or other business applications.

"Twilio continually invests to improve the quality our customers experience on our platform," said Jeff Lawson, CEO and co-founder of Twilio. "We're focused on building the features that empower developer and enterprises and with today's announcements we can't wait to see what they build next."

The Home Depot's Redbeacon, an online marketplace for home improvement professionals, connected browser-based voice calling (through WebRTC) to the PSTN with Twilio Client. This allowed them to build an end-to-end call center from scratch, with no legacy hardware.

"We have been using Twilio Client for sometime now, for our VoIP needs," said Anthony Rodio, VP of Silicon Valley Operations, The Home Depot and CEO of Redbeacon. "Twilio Client provides a simple, standardized wrapper around the browser's WebRTC APIs. This saves time for our developers, allowing them to avoid browser discrepancies and focus their efforts on building the right application."

ClearSlide is a leading sales engagement platform that enables sales teams to close more business.

"ClearSlide offers sales teams the ability to easily record any sales call initiated through our sales engagement platform," said Al Lieb, CEO of Clearslide. "These recordings can then be accessed for coaching, sharing or training. With technology like Twilio, we've been able to easily embed call recording into our solution. Twilio has given us flexibility to control our call recording needs, be it a two-party conversation or a multiparty conference."

Hear Jeff Lawson speak at Enterprise Connect on March 18
Disrupter Conversation: Will the Cloud Come Between You and Your Vendor?
See Twilio customer, LiveOps on March 17 WebRTC: The Voice of the Customer

Visit the Twilio booth at Enterprise Connect, #307

About Twilio
Twilio, the software and cloud-based communications platform company, enables developers and businesses to rapidly build and deploy communication solutions that meet their specific needs. Whether integrating voice, messaging and/or VoIP capabilities into a web or mobile app or building a complete systems like a call center, Twilio removes the traditional obstacles to creating effective communications experiences. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the way. The company is privately held and based in San Francisco, California.

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SOURCE Twilio