Tific Announces Renewal of Click 'n Fix Licensing Agreement with AVG Technologies

BILLERICA, Mass., Dec. 20, 2011 /PRNewswire/ -- Tific, a global support automation solutions company, today announced the renewal of their Click 'n Fix licensing agreement with AVG Technologies (AVG), a leading provider of Internet and mobile security. Tific is a subsidiary of PlumChoice, Inc., a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model. The licensing renewal enables the companies to continue to build customer satisfaction through enhanced AVG customer support using the Tific Click 'n Fix solution. The solution automatically remediates common, recurring technical issues.

The Tific and AVG partnership allows customers who visit AVG's support page to simply select embedded Click 'n Fix options to automatically address technical issues rather than taking complex manual steps to remedy problems. Since the initial implementation of the licensing agreement, AVG has recorded 10,000 clicks per month and expects the number of users to continue to grow as AVG adds more solutions that empower customers to resolve issues automatically.

"If customers encounter technical problems, it's important to provide a resource that helps them fix the issue quickly and conveniently," said John Giamatteo, Chief Operating Officer, AVG Technologies. "Our agreement with Tific provides our customers a way to automatically address their issues and rapidly resume normal activities with peace of mind."

"Our continued work with AVG Technologies enables us to raise the bar even higher when it comes to delivering automated support services solutions in the Service 2.0 model," said Par Ribbner, President of Tific and Senior Vice President at PlumChoice. "Providing top-quality customer service sets companies apart, and in the technology space, it's even more important to offer immediate resolution. With Click 'n Fix, customers can instantly resolve issues with minimal stress."

Learn more about Tific at www.tific.com.  To find out more about Tific's parent company, PlumChoice, please visit www.plumchoice.com.

About Tific
Tific is a leading provider of 2nd generation tech support automation solutions for ISVs, hardware vendors, ISPs, enterprise IT operations and IT outsourcers. Tific's products dramatically lower support cost and improve customer satisfaction by eliminating support calls and increasing the effectiveness of support personnel. Tific is a subsidiary of PlumChoice, Inc., the company setting a new standard of customer care with its Service 2.0 approach that has reinvented the way technology care is provided to connected homes, small businesses and through Service Desks. As the largest independent technology care provider in the industry, PlumChoice pioneered the remote technical services business in 2001, providing 24x7 online repair and assistance for digital devices through local-voice, industry-certified agents.

About PlumChoice
PlumChoice, a pioneer in the remote technical services industry, offers comprehensive, best-of-breed technology care business solutions through its patented SAFElink® Technology Platform, Technology Solution Suite software-as-a-service, and remote and on-site services. PlumChoice empowers customers to launch premium technology services businesses and efficiently manage internal technical support programs. The company excels at market-leading software and services for the full spectrum of devices, providing unparalleled scalability, efficiency and user satisfaction. Using a customer-centric Service 2.0 approach, PlumChoice delivers support primarily to and through Fortune 2000 companies in technology, telecommunications, consumer electronics, financial services and service partners.

SOURCE PlumChoice

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