Therap Services Upgrades its Live Help Feature for Superior User Assistance

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Apr 09, 2024, 13:00 ET

TORRINGTON, Conn., April 9, 2024 /PRNewswire/ -- Therap Services, the leading provider of HIPAA-compliant electronic documentation solutions for Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and broader human services sectors, has significantly enhanced its Live Help feature. This updated interface is designed to improve user support ensuring they have access to real-time assistance with an upgraded interface for a more streamlined and efficient support experience.

The Live Help link, found at the bottom section of the Therap application, now showcases an improved chat interface, ensuring users have immediate access to the support they need. When Live Help agents are unavailable, users will be greeted with a clear message indicating that the Therap Agent is offline. Conversely, when assistance is readily available, users can easily initiate a chat by selecting the "Therap Agent Online" option, which leads to a user-friendly "Therap Live Chat" window. Here, user information is pre-populated for convenience, allowing them to quickly detail the issue at hand and start the chat with a simple click.

In instances where Live Help agents are engaged, users will be informed of their queue position, ensuring transparency and managing expectations effectively. A prompt message, "You're up next!" alerts users to their turn, offering the option to cancel the chat request at any stage.

Once connected, the dialogue with a Live Help agent is seamless. The interface permits users to type their queries and send messages using the 'Enter' key. A notable addition to this system is the ability to transfer files directly within the chat, a feature aimed at resolving issues more efficiently. This is initiated when the agent sends a "File Transfer Requested" prompt, activating an attachment icon for easy file upload.

Concluding a session is just as intuitive, with users directed to close the chat through a series of simple steps, ensuring a satisfactory end to the support experience.

This comprehensive update to the Live Help feature emphasizes Therap Services' dedication to providing unparalleled support, reflecting its ongoing commitment to leveraging technology to enhance healthcare documentation and support services.

For more information on Therap's comprehensive eSolution for Person-Centered services, please visit https://www.therapservices.net/products/comprehensive-electronic-health-records-for-service-providers/

About Therap

Therap's comprehensive and HIPAA-compliant software is used in human services settings for documentation, communication, reporting, EVV and billing.

Learn more at www.therapservices.net.

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http://www.therapservices.net

SOURCE Therap Services