The International Customer Management Institute (ICMI) Launches 2012 Community Interest Survey

COLORADO SPRINGS, Colo., Sept. 21, 2012 /PRNewswire/ -- The International Customer Management Institute (ICMI) has launched their annual 2012 Community Interest Survey. Created to gather firsthand information on the contact center community, the survey's goal is assist ICMI in tailoring industry content, research and programs over the next year. For each survey completed by Friday, October 19, ICMI will donate $1 to the American Red Cross Disaster Relief Cause.

"This cause is very close to the ICMI Family," said Marta Kelsey, Marketing and Community Director, ICMI. "The American Red Cross contributed and continues to donate resources and volunteers to this summer's Waldo Canyon Fire in our corporate headquarter city of Colorado Springs, CO. We want to give back in any way we can, and are asking contact center professionals to help us rebuild our local community while simultaneously making their voices heard within the contact center community. Completing ICMI's Annual Community Interest Survey will accomplish both."

For each call center professional who completes ICMI's Community Interest Survey  by October 19, ICMI will donate $1 to the American Red Cross Disaster Relief Cause on their behalf. Additionally, each individual will be entered in a drawing to receive ICMI's 2012 research reports at no cost.

Contact center professionals are encouraged to complete ICMI's Annual Community Interest Survey at https://www.surveymonkey.com/s/icmicommunity by the October 19 deadline.  

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE ICMI

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