The Association of Teleservices International (ATSI): Call Centers Mobilize To Support Continuity During The COVID-19 Pandemic
ALTAMONTE SPRINGS, Fla., April 14, 2020 /PRNewswire/ -- Call Centers and Answering Services are part of the elite group of front-line first responders. This industry of unsung heroes ensures communication continuity so that others can focus on service delivery and patient care without interruption.
In the wake of the COVID-19 pandemic, call centers across the country quickly mobilized to ensure their agents can continue their work, remotely; and are stepping up in big ways to help their clients and communities.
People around the world have come together as a global family and the teleservices industry is no different. Call Centers and Answering Services are a behind the scenes support industry and an important infrastructure asset for many essential and non-essential businesses and especially hospitals and trade services.
Here in the U.S., The Association of Teleservices International (ATSI) is the entity that oversees the call center, answering service and contact center industry. Board President, Joseph Pores, CEO of Call 4 Health says, "Hospitals and other medical facilities are experiencing extremely high call volumes that are creating excessive hold times. People need help and they need it now. Hospitals and medical offices are overloaded with calls and urgent dispatching needs and this is really where our industry shines."
Incoming, ATSI Board President, Tifani Leal of A1 Professional Answering Service says, "Our industry is a vital link between residents and trade services such as Plumbing, HVAC and Landscaping, just to name a few. Many trades are in high demand as residents continue to shelter-in-place. We're able to provide urgent/emergency dispatching services and also gather service requests and schedule appointments. The teleservices industry is an important resource and partner for many trade services nationwide."
The Teleservices industry has a responsibility to deliver rapid response answering with a high-degree of accuracy and call quality. Most call centers and answering services are available 24/7/365. Essential services such as live answering, urgent/emergency dispatching, call overflow support, order taking and virtual receptionist services help business owners ensure service continuity — especially when so many have had to lay-off their employees.
The COVID-19 pandemic has heavily impacted our daily lives and economy. Businesses of all sizes and from all industries are under tremendous pressure and are having to conduct business in a different way. Enlisting the support of a call center or answering service, helps to ensure essential businesses and personnel can continue their services within their community.
In a war with an invisible enemy, the Teleservices industry is an invisible ally. Working behind the scenes to help so many essential and non-essential businesses.
For more information, visit www.atsi.org.
SOURCE Association of Teleservices International
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