Temkin Group Announces Successful Launch of CX Institute Online Training

WABAN, Mass., Jan. 23, 2018 /PRNewswire/ -- Temkin Group, a visionary customer experience research, advisory, and training firm, announces that its CX Institute has successfully completed beta period with two of its initial online training modules: Customer Experience Foundations and Creating a Customer-Centric Culture.

Temkin Group has worked with and researched 100s of organizations that are looking to become more customer-centric. The company has found that becoming truly customer-centric requires a culture change, which affects all employees.

"We've seen that it takes all employees to create a customer-centric culture.  It's no longer just about providing our clients with the skills and knowledge they need to be masterful customer experience professionals. We are increasingly helping them train and motivate their entire workforce," states Bruce Temkin, managing partner of Temkin Group.

Overcoming organizational inertia is hard, but CX Institute's online training can help turn unacquainted and reluctant employees into active participants in the transformation by providing them with:

• Motivation: Helps employees understand why it's so important for the organization to become more customer-centric.
• Mindset: Shows employees how they (all) play a role in making the organization become more customer-centric.
• Momentum: Identifies tangible ways that employees can change their behaviors, and provides them with support and encouragement along the way.

CX Institute currently offers two eLearning modules:

• Customer Experience Foundations. This online course is meant for just about everyone in your organization, from front-line supervisors to senior executives. It helps people understand what customer experience is, why it's important, and recognize their personal role in delivering great customer experience.
• Creating a Customer-Centric Culture. This online course is meant for leaders across organizations who are collectively needed to drive change in your culture. The training demystifies culture and provides a framework for creating and sustaining a more customer-centric organization.

CX institute's online training is uniquely positioned to help organizations become customer-centric, because it combines a number of unique attributes:

• Proven Approach: Content is based on Temkin Group's leading-edge research and more than six years of delivering highly successful workshops.
• Compelling Design: Highly interactive training takes learners through real-world scenarios and asks questions to reinforce their comprehension of key concepts.
• Orientation for Change: Training encourages learners to think about their individual roles and consider ways in which they can change their own behaviors. CX Institute also provides manager's with guides for reinforcing the change within their organizations.
• Scalable Delivery: Online training is widely applicable and can be easily deployed to 100s or 1,000s of employees.

For more information about CX Institute, visit CXInstitute.com. Additional information can also be found on the Customer Experience Matters^® blog, at ExperienceMatters.wordpress.com.

About CX Institute: CX Institute, a division of Temkin Group, is the gold standard for self-paced customer experience (CX) learning. CX Institute is designed to help organizations become more customer-centric by teaching employees the critical skills, knowledge, and mindset required to better serve customers. It's tailored, interactive training is built to help (1) leaders understand their critical role in creating and sustaining a customer-centric organization, (2) CX professionals understand how to drive customer-centric behaviors throughout an organization, and (3) all employees understand that customer experience is everyone's responsibility, including theirs.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research, consulting, and training firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, visit the Temkin Group website, www.TemkinGroup.com, or contact Bruce Temkin at 617-916-2075 or send an email to [email protected].

Customer Experience Matters is a registered trademark of Temkin Group.

SOURCE Temkin Group

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