Temkin Group Announces Scholarship Program to Improve Customer Experience of Non Profit Organizations

WABAN, Mass., Jan. 31, 2017 /PRNewswire/ -- Temkin Group, a global leader in customer experience research, consulting, and training, announces the creation of its Non Profit Scholarship Program (NPSP). During 2017, the company will provide free enrollment to its U.S. workshops for up to 20 employees of non-profit institutions. The NPSP will enable these employees to gain access to customer experience training that their organizations may not have been able to afford.

Temkin Group recently labeled 2017, "The Year of Purpose." As part of the company's commitment to elevating purpose, it launched the NPSP to help non-profit institutions better deliver on their missions. By providing access to its world-class customer experience workshops, Temkin Group hopes to provide employees in non-profit organizations with the skills and knowledge to deliver better experiences to their constituents.

According to Bruce Temkin, Managing Partner of Temkin Group, "Temkin Group looks forward to making 2017 "The Year of Purpose" and we are thrilled to help non-profit organizations improve their relationships with customers, patients, students, members, and donors."

Any employee of a 501(c) organization with an operating budget of at least $10 million can apply for the NPSP at TemkinGroup.com/scholarship. Temkin Group will chose winners of the scholarships based on its assessment of the value that the workshops will have on the applicants and their organizations.

NPSP winners will be provided free tuition ($1,895 value) to attend any of Temkin Group's public enrollment workshops in the U.S. throughout 2017. Here is the current schedule for workshops during the first half of the year.

• March 21 & 22, 2017 in Miami: Engaging Employees In Your CX Journey. This workshop provides attendees with the insights and tools to raise employee engagement, a critical element for organizational success.
• April 4 & 5, 2017 in San Diego: Mapping and Improving Your Customers' Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
• April 25 & 26, 2017 in Alexandria, VA: Driving Customer Experience Transformation. This workshop provides attendees with the insights and tools to create and sustain a customer-centric culture.
• June 14 & 15, 2017 in Boston: Mapping and Improving Your Customers' Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.

Temkin Group plans to offer additional workshops in the second half of 2017.

To see more details about Temkin Group's Non Profit Scholarship Program, visit TemkinGroup.com/scholarship.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email to [email protected].

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the Emeritus Chair and co-founder of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization. Bruce is also the author of a very popular blog, Customer Experience Matters®. Prior to forming Temkin Group, he was a Vice President at Forrester Research for 12 years where he ran the customer experience, eBusiness, financial services, and B2B sectors and was the most-read analyst for 13 consecutive quarters.

Customer Experience Matters is a registered trademark of Temkin Group.

SOURCE Temkin Group

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