Temkin Group Announces Initial Slate Of Customer Experience and Employee Engagement Workshops For 2017

WABAN, Mass., Nov. 22, 2016 /PRNewswire/ -- Temkin Group, a global leader in customer experience research, consulting, and training, announces its initial list of public workshops that will be available in 2017.  The company will be holding these training sessions in Miami, San Diego, Alexandria (VA), Boston, and London.

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Temkin Group has developed a series of highly interactive workshops that deliver leading edge content using instructional design best practices. The training is delivered by Temkin Group's Customer Experience Transformists, who are experts in the field.

According to Bruce Temkin, Managing Partner of Temkin Group, "Temkin Group takes pride in developing engaging learning experiences and we're excited to provide our popular workshops across a wide range of locations. We look forward to training and empowering change agents from all types of organizations."

Here is Temkin Group's schedule of upcoming workshops (see more details at TemkinGroup.com/workshops):

• December 8 & 9 in South Beach: Mapping and Improving Your Customers' Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
• March 21 & 22, 2017 in Miami: Engaging Employees In Your CX Journey. This workshop provides attendees with the insights and tools to raise employee engagement, a critical element for organizational success.
• April 4 & 5, 2017 in San Diego: Mapping and Improving Your Customers' Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
• April 25 & 26, 2017 in Alexandria, VA: Driving Customer Experience Transformation. This workshop provides attendees with the insights and tools to create and sustain a customer-centric culture.
• June 14 & 15, 2017 in Boston: Mapping and Improving Your Customers' Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
• July 6, 2017 in London: Customer Experience Leadership One-Day Bootcamp. This intensive one-day provides attendees with the insights and tools to create and sustain a customer-centric culture.
• July 7, 2017 in London: Customer Journey Mapping One-Day Bootcamp. This intensive one-day workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.

Temkin Group plans to offer additional workshops in the second half of 2017.

To see more details about Temkin Group's workshops, visit TemkinGroup.com/workshops.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email to [email protected].

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the Emeritus Chaai and co-founder of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization. Bruce is also the author of a very popular blog, Customer Experience Matters®. Prior to forming Temkin Group, he was a Vice President at Forrester Research for 12 years where he ran the customer experience, eBusiness, financial services, and B2B sectors and was the most-read analyst for 13 consecutive quarters.

Customer Experience Matters is a registered trademark of Temkin Group.

SOURCE Temkin Group

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