Talkdesk Capitalizes on Surging Demand for Cloud-Based Call Center Solutions and Grows Revenue 10x Year-over-Year

LAS VEGAS, June 16, 2015 /PRNewswire/ -- Call Center Week -- Talkdesk, today, announced strong revenue, customer and employee growth as demand for its unique cloud-based call center software continues to rise exponentially. In the past year, Talkdesk has grown revenues 10x and customers 3x and expanded its worldwide operations. This announcement comes on the heels of a $15M funding round announced last week from top VC firms DFJ and Storm Ventures.

An easy-to-use, cloud-based call center software solution, Talkdesk makes it simple to deploy a robust call center in minutes. The solution integrates with leading CRM applications such as Salesforce and Zendesk with one click to deliver the real-time customer information agents need to improve customer interactions.

"Talkdesk has grown revenues 10x year-over-year—placing us amongst the most elite enterprise software startups in the valley," said Tiago Paiva, founder and CEO of Talkdesk. "Our tremendous growth is fueled by a number of unique factors: our simple to deploy, cloud-based call center solution, the resurgence in customer-centric call centers and the worldwide shift from on-premises applications to the cloud."

The company has achieved several key milestones during the past 12 months as it leads the market with its cloud-based call center solution:

• Secured Top VC Funding: $15M in Series A funding from leading VCs DFJ and Storm Ventures.
• Expanded Worldwide Operations: Talkdesk grew from seven to 70 employees, expanded its San Francisco-based headquarters to a 14,000 square foot office and expanded its offices in Portland, Oregon and Lisbon, Portugal.
• 3x Customer Growth: With 3x year-over-year customer growth, Talkdesk now boasts more than 2,000 customers including DoorDash, Homejoy, Weather.com, Edmunds.com and Anki.
• Customer Usage Growth: Talkdesk's call volumes are doubling every three months.

Talkdesk at Call Center Week

Talkdesk will be exhibiting at Call Center Week which runs June 15 to 19, 2015 at The Mirage in Las Vegas. To find out more about Talkdesk and to see a live demo visit booth #225. Talkdesk will also host Roundtable 7 entitled "Customer-Centric Support and Service to Improve Customer Loyalty" on Thursday June 18th from 11:50am - 12:50pm. The roundtable discussion will be led by Talkdesk CEO and cofounder Tiago Paiva as well as Talkdesk COO Gadi Shamia.

About Talkdesk

Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses improve customer interactions, while simultaneously reducing costs. Unlike other call center software solutions, Talkdesk requires no phones, hardware, coding or downloads - all that is needed is a computer and an Internet connection. With Talkdesk, companies can have a call center up-and-running in minutes and have access to robust call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web-based interface. Talkdesk integrates with leading CRM systems including Salesforce, Zendesk, Desk.com, Zoho, Shopify, Infusionsoft, Olark to deliver the real-time customer information agents need to improve customer interactions. For more information visit www.talkdesk.com.

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SOURCE Talkdesk

Related Links

http://www.talkdesk.com

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