Taking your Contact Center to the Cloud - Does Your Team Have the Right Stuff?

What: 

Moving Your Contact Center to the Cloud: Does Your Team Have the Right Stuff?

Moving your contact center to the cloud can offer many advantages, such as allowing you to offload management of your technical systems to a vendor, but ultimate success still lives within your organization. With the right preparation, the move doesn't need to be painful, even though your team's mix of skills and roles will change.

Discover how an all-in-one cloud customer engagement platform will help you replace multiple systems, improve employee productivity, and streamline operations. Jobs will stay, while roles adapt. Learn from a panel of experts who have successfully migrated their businesses about the ideal organization plan for cloud migration, and the skills and roles required to deploy a cloud model for your customer care.

Who:  

Participants in the webinar include:

• Paul Staehlin, director of operations, EMS, Inc. 
• Lindsay Hull, associate director for operations and education, Rose-Hulman Institute of Technology
• Alex Boothroyd, vice president, cloud customer care, Genesys
• Richard Hodges, senior director, global customer success operations, Genesys, (moderator)

Why:  

Join this webinar to learn:

• When is the right time to move to the cloud.
• How to prepare your team for new skills and roles in a cloud contact center infrastructure.
• What elements the cloud vendor will manage, and the resources you'll need to be successful.

When:

Wednesday, August 23 — 60 minutes

North America: 11 a.m. PT / 2 p.m. ET
Latin America: 1 p.m. CDT / 3 p.m. BRT

Thursday, August 24 — 60 minutes

Europe, Middle East & Africa: 3 p.m. BST / 4 p.m. CEST

Asia-Pacific: 11 a.m. AEST / 9 a.m. SGT 

How:  

Register now to attend this live webinar and/or receive a post-event recording.