Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters

CHICAGO, Jan. 17, 2012 /PRNewswire/ -- Sword Ciboodle, a global provider of customer engagement solutions, today announced it is expanding into a new North American headquarters. At three times the size of its current Chicago space and located at 30 South Wacker Drive, the office is rich with open areas, designed to enhance the company's collaborative culture, as well as accommodate the company's aggressive hiring plans for 2012. Additionally, to match Sword Ciboodle's next generation customer service offerings, the office features cutting-edge technology, including touch whiteboards, the latest in video conferencing, and a dedicated demo hub to provide a compelling demonstration of Sword Ciboodle's software, uniquely illustrating how a business would benefit from the company's solutions.

"The world is still in the midst of economically challenging times, but we're proud to be one of the success stories out there," said Richard DeFrancisco, CEO of Sword Ciboodle Americas. "We are thrilled to not only provide award-winning customer engagement solutions to high profile brands, we are also extremely pleased to be in a position to create jobs in Chicago and other areas across the US. Moving to a larger home is phase one of our 2012 growth plan, and the whole team is very excited."

The company has seen record demand for its products in the past year from a wide range of businesses, indicating that companies recognize a strong customer engagement tool plays a key role in market differentiation. Sword Ciboodle will be continuing to enhance its solutions throughout 2012, incorporating customer driven enhancements and industry trends into their constantly evolving product stack. Additionally, the office move is one more step in the company's investment in the Chicago area and the United States at-large. Sword Ciboodle expects to double its North American operations, with roles available across the organization including project managers, business analysts and technical architects.

For a full list of positions open at Sword Ciboodle, visit: http://www.sword-ciboodle.com/en-us/about-us/careers/vacancies/all-us-vacancies/

About Sword Ciboodle

Sword Ciboodle delivers award-winning, modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service, leading to exceptional customer experiences that reduce overall operational costs and achieve higher revenue. Sword Ciboodle's family of product offerings can be categorized into three service bundles; be served, be solo and be social. The company and its contact center software are consistently recognized by industry analysts as one of the world's leading customer-centric solutions; featured by the prestigious Gartner Magic Quadrant, CRM Customer Service Contact Centers, for five consecutive years.

Contact:
Anne Coyle
857-222-6363
[email protected]

SOURCE Sword Ciboodle