SumAll Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Rapid Growth

NEW YORK, Nov. 24, 2014 /PRNewswire/ -- SumAll, a leading provider of connected data analytics, today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. The Desk.com App Hub is a one-stop shop where SMBs can easily integrate third-party apps, connect their telephony systems and grow their customer service app environments.

With this integration, SumAll customers can now view Desk.com cases and how they relate to the entire business. They can view various metrics, including the number of created and resolved cases, average time to handle, rate of case re-opening, and several others. This data can be viewed in SumAll side-by-side with metrics from other business tools such as Twitter, Facebook, Instagram and various other email marketing tools, giving users unparalleled context.

"Integration with Desk.com's App Hub gives SumAll customers a tested platform that can help fast-moving companies manage the needs of customer support," said Dane Atkinson, SumAll Chief Executive Officer. "It aligns with our business model, which is focused on making it simple and efficient for SMBs to view vital data in one dashboard, so they can see the correlations and context behind the data. We now have more than 40 platforms available on SumAll, which are providing our more than 300,000 users actionable data every day."

"Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today's connected world," said Leyla Seka, GM and senior vice president, Salesforce Desk.com. "By leveraging the power of the Desk.com App Hub, SumAll provides customers with the proven tools to keep customer service at the heart of their businesses."

Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth

The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilizing partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.

Salesforce, Salesforce1, Desk.com and others are among the trademarks of salesforce.com, inc.

For more information about SumAll, visit www.sumall.com.

About SumAll:

SumAll, now deployed in 100 countries, is a forward thinking, socially conscious company focused on harnessing the full power of real-time business intelligence for growing businesses. Users can integrate multiple data sources including Facebook, Twitter, Instagram, Google Analytics, Google AdWords, eBay, PayPal, Shopify and Big Commerce into one intuitive, interactive chart. Leading VC investors, Battery Ventures, General Catalyst, Matrix Partners and Wellington Partners, back the company. For more information, visit https://sumall.com/.   

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SOURCE SumAll

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