SuccessEHS Announces Results of 2010-2011 Implementation and Customer Support Surveys

BIRMINGHAM, Ala., Sept. 29, 2011 /PRNewswire/ -- SuccessEHS today announced the results of its 2010–2011 Implementation and Customer Support surveys, which demonstrate that SuccessEHS minimizes risk and maximizes results for its clients. SuccessEHS clients gave high rankings to Customer Support services for the company's Electronic Health Record (EHR) and Practice Management solution and Integrated Medical Billing Services. Respondents ranked their satisfaction with SuccessEHS Customer Support on a scale of 1 to 4, with 4 representing the highest level of satisfaction. Out of more than 1900 responses, the helpfulness and friendliness of the SuccessEHS Customer Support staff received an average rank of nearly 3.9, while the timeliness of Customer Support in resolving issues received an average rank of 3.8.

These near-perfect averages indicate that clients are extremely satisfied with the top-notch service provided by SuccessEHS Customer Support. SuccessEHS Customer Support operates on a 24-hour basis, seven days a week, 365 days a year. The knowledgeable and friendly Customer Support staff answers the phone within an average of 10 seconds. Customer Support representatives participate in weekly training sessions to ensure that they are prepared to answer clients' questions.

SuccessEHS strives to further increase customer satisfaction by proactively providing resources to clients before the need to call Customer Support arises. The SuccessEHS Customer Support management team periodically examines why clients make support-related calls, and then works to develop recorded training sessions or innovative software solutions to resolve the most common issues. In anticipation of clients' needs, the company also works to provide answers in advance on industry issues, including the Meaningful Use, eRx and EHR-Based PQRS Reporting incentive programs, information on regulatory updates, and more, by offering toolkits, webinars and online classes in addition to support services.

"Our Customer Support initiatives exemplify our commitment to making physician practices efficient," said Tina Graham, COO at SuccessEHS. "Understanding that physician practices are very busy, we routinely analyze Customer Support issues to identify opportunities to enhance our product, training, and documentation. The result is an intuitive, constantly-evolving system that conserves time and simplifies the process of searching for information. When clients do call Customer Support, they speak to friendly and knowledgeable Support representatives in Birmingham, Ala., who can answer their questions."

About SuccessEHS

SuccessEHS is a nationally acclaimed vendor providing a single solution Practice Management and Electronic Health Record with Integrated Medical Billing Services. Founded in 1995, SuccessEHS established itself as a leader in the emerging practice management applications market by delivering an innovative blend of clinical, operational and financial software paired with a suite of specialized integrated success services. SuccessEHS, entirely in-house developed and supported, has achieved multiple certifications from CCHIT.

SuccessEHS's SuccessEHS 6.0 is a CCHIT Certified ® 2011 Ambulatory EHR, and additionally certified for Child Health, with a 5-star usability rating; this product received certification as a Complete EHR on September 30, 2010. The clinical quality measures certified include: NQF 0421, NQF 0013, NQF 0028, NQF 0041, NQF 0024, NQF 0038, NQF 0043, NQF 0031, and NQF 0034. The additional software used in testing includes Multum, SuccessEHS Patient Portal, ExitCare Patient Education, and Oracle.

This Complete EHR is 2011/2012 compliant and is certified by the Certification Commission for Health Information Technology (CCHIT®), an ONC-ATCB, in accordance with the applicable certification criteria for Eligible Providers adopted by the Secretary of Health and Human Services. This certification neither represents an endorsement by the U.S. Department of Health and Human Services nor guarantees the receipt of incentive payments.

SOURCE SuccessEHS

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