Stream Unveils xStream SELLER Sales System

BOSTON, March 25 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. (NYSEAMEX: SGS), a premium, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced xStream SELLER, a proprietary sales methodology proven to maximize client value through increased sales results.  xStream SELLER evolved from the successful sales program, eSeller, from eTelecare Global Solutions, a leading customer care and sales outsourcer that merged with Stream in October 2009.  Building upon the foundation and success of the eSeller system, Stream brought together eSeller best practices with its own sales methodology, global footprint and operational excellence to create a best-in-class solution that can be experienced by clients worldwide.  

xStream SELLER is a balanced, holistic approach to selling, focused on 22 key behaviors consistently exhibited by Stream's top sales professionals and proven to consistently deliver high-value sales.  The methodology creates a framework for the sales professionals that enable them to deliver meaningful solutions by listening to and focusing on customer needs, versus simply following a scripted sales approach.  The end result is higher sales conversion, reduced call times and an overall positive customer experience and enhanced brand loyalty.  xStream SELLER is easily scalable, adaptable to a multitude of sales applications and proven to deliver measurable results on both inbound and outbound sales programs.

The xStream SELLER approach is behavior-centric and actively engages each functional department in the end-to-end sales process. The recruiting, learning and development, quality and performance management teams concentrate their support activities around the behavioral core of the system to ensure consistent, repeatable and successful results are achieved.    According to Stream metrics, it has been shown that these behaviors, when demonstrated consistently, correlate to significantly higher sales conversion.  

"At Stream, we are constantly looking for ways in which to deliver value to our clients and their customers.  For many clients, this value comes in the form of increased revenue and sales generation.  xStream SELLER, built from our many years of experience delivering sales generation programs for leading Fortune 1000 clients, helps to deliver that value," said Scott Murray, Chairman and CEO of Stream Global Services.  "By continually fine-tuning the sales process and focusing on the needs of the customer, we are able to improve sales, fully optimize our sales staffing and deliver value – not only for our client, but also for their customers."

xStream SELLER is currently in deployment at several leading technology, telecommunications software and media clients.  For more information on the program, please visit http://www.stream.com.

About Stream Global Services, Inc.

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies.  Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies.  Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting more than 35 languages.  Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.

SOURCE Stream Global Services, Inc.

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