Sprint Deploys Amdocs Customer Management Solution to Enhance its Customer Experience and Streamline Call Center Operations

ST. LOUIS, May 14, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Sprint, one of North America's leading wireless service providers, is deploying Amdocs' Smart Agent Desktop in order to enhance its customers' experience while giving its customer service representatives (CSRs) a more intuitive, time-saving customer management solution.

Sprint is deploying Amdocs Smart Agent Desktop, one component of Amdocs' CES (Customer Experience Systems) product portfolio, to thousands of its CSRs in contact centers worldwide in a phased rollout. Smart Agent Desktop is already providing substantial improvements in front-line productivity metrics, including a reduction in the average time it takes a CSR to handle a call.

For Sprint's customers, the new system, along with other improvements, brings with it the expectation of quicker responses, more accurate transactions and fewer repeat calls because Sprint's customer care agents are able to resolve more issues on the first contact.

"Sprint is committed to providing the best customer service – as shown by the fact that the 2011 American Customer Satisfaction Index showed Sprint is unbeaten among major wireless carriers for customer satisfaction and is the No. 1 most improved U.S. company in customer satisfaction, across 47 industries, over the last three years," said Peter Campbell, senior vice president – Information Technology. "Deploying Amdocs Smart Agent Desktop is a major part of that commitment as we can now provide a consistent, intuitive experience for our call center representatives."

"Wireless providers today compete not just on network coverage, devices and price, but increasingly on the quality of the customer experience they can consistently deliver," said Rebecca Prudhomme, vice president of product and solutions marketing for Amdocs. "Designed with a new user interface that dramatically improves the CSR's experience, Amdocs Smart Agent Desktop cuts down on training time due to its streamlined desktop and the use of predefined processes to guide the agent. It also makes the agent's job easier – allowing him or her to concentrate on improving the customer's experience."

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About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 56 million customers at the end of the first quarter of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of the nation's greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

About Amdocs
For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at www.amdocs.com.

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the first quarter of fiscal 2012 on February 14, 2012.

SOURCE Amdocs

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